Guest Relations Executive

Your Journey Starts Here.

This Isn't Just A Role - It's APosition Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads ofculture, entertainment, and commercial ambition - contributing to an ecosystemthat spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whetheryou're in a frontline role, a specialist function, or a leadership position,every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary of AED 2,000 offered as part of this exciting career opportunity.
  

Roles and Responsibilities

You Take Ownership. You Deliver WithPrecision.

Youapproach your responsibilities with discipline, a clear understanding of whatthe business requires, and a consistent attention to quality - workingcollaboratively and focused, at all times, on delivering meaningful output.

• A proventrack record of 1-2 years in a Luxury Hotel environment in a similar role is anAdvantage.
  
• Anelevated and energetic Conversationalist, engaging Guests with livelydiscussions.
  
• AWelcoming and Enthusiastic Energy that sets the tone for a Sensational GuestExperience.
  
• Ahands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  
• Theability to focus on Guests’ Needs, with a calm and courteous attitude thatreflects the ‘Vibe at FIVE.’
  
• Finds CreativeSolutions and takes Ownership of all duties and tasks assigned, while ensuringan unparalleled Journey at FIVE.
  
• Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
  
• Becomes an integral part of the FIVETribe, constantly pushing boundaries and setting new standards as a dedicatedFIVER.
  
• Impeccablecommunication skills, both verbal and written, with fluency in English(Additional languages are a Plus).
  

• Welcomes and bids farewell to guests Warmly and Courteously, ensuring a memorable Arrival and Departure Experience.
  
• Maintains a ‘FIVE-Styled’ Presence in the hotel lobby, actively engaging with New and Current Guests.
  
• Handles Guest Complaints promptly and Follows Up diligently, ensuring Efficient Resolution in case of any concerns or issues.
  
• Solicits feedback from guests to continuously improve services and facilities.
  
• Ensures Personal Recognition for Guests whenever possible, offering customised and tailor-made Service and Attention.
  
• Escorts VIP Guests to their allocated rooms, providing Detailed Information on facilities, events, and special offers.
  
• Inspects VIP room Status and Amenities, ensuring a ‘FIVE-Star’ Setup prior to the Guests' arrival.
  
• Collaborates with the Front Office Team to ensure a Seamless and ‘FIVE-Styled’ Service for Guests.
  
• Reviews and prepares Arrival Reports for the GC, VIPs, and Guests with Special Status, Highlighting Pertinent Information for management and related functions.
  
• Fosters Clear Communication and Next-level Collaboration between the Concierge, Front Office, and Reservations.
  
• Coordinates the preparation and distribution of Guest Amenities, Welcome Letters, and Fruit Setups for VIPs, GC, and long-stay guests.
  
• Reports Daily Activities in the logbook and actively participates in daily Operations Briefings to ensure well-coordinated service.
  
• Adheres to FIVE’s Health, Safety, and Hygiene Regulations at all times.
  
• Builds and demonstrates familiarity with the Group's Emergency Procedures.
  
• Conducts daily Courtesy Calls and meticulously executes Performance Monitor tasks, maintaining Boundary-Breaking standards of service.
  
• Regularly updates Guest History with accurate and relevant information to offer a Curated and Personalised guest experience.
  
• Actively promotes Inter-Hotel Sales, In-House Facilities, and awareness of Events, Food and Beverage outlets, and Special Promotions.
  
• Performs additional duties as assigned by the Service Manager.
  
• Providesa proper Handover at the end of each shift, ensuring a Smooth Transition forthe next shift.
  

What Success Looks Like

Be Part of an Organisation ThatRecognises Delivery and Rewards Growth.

You'llbe part of a global, fast-growing business operating across some of the mostdistinctive destinations in the industry, working alongside a diverse,multicultural team united by shared standards, at a pace that supports realdevelopment and where consistent delivery is recognised across every function,brand, and territory.

If You Want to Play at the HighestLevel, We’d Like to Hear from You.

If you're inspired by high-performance environments,energised by possibility, and driven to deliver work that truly stands out -write to us with your CV and a brief introduction to the contact below.