The Community Service Board of Middle Georgia is dedicated to providing those we serve with quality innovative behavioral healthcare in a recovery-based environment. CSB of Middle Georgia is recognized as a state leader in comprehensive behavioral healthcare providing integrated cost-effective services. CSB of Middle Georgia is located in Dublin, Georgia, and the agency currently serves residents of Bleckley, Dodge, Johnson, Laurens, Montgomery, Pulaski, Telfair, Treutlen, Wheeler, and Wilcox counties in Georgia; and in our Ogeechee Behavioral Health Division, serving residents of Burke, Emanuel, Glascock, Jefferson, Jenkins, and Screven counties in Georgia. We value Quality, Professionalism, Person-Centered, Recovery, Teamwork, Improvement, Accountability, Management of Practicing Information, Wellness, and Financial Stability.

LOCATION: Dublin, GA

The Community Service Board of Middle Georgia (CSBMG) is seeking dedicated professionals to join our team at our new state-of-the-art Behavioral Health Crisis Center (BHCC). This facility provides critical support and stabilization services for individuals experiencing behavioral health crises in a safe, structured environment. Join us in making a meaningful impact through compassionate, person-centered care.

Responsibilities:

Monitor CSP board to ensure accuracy of admissions, discharges, and individuals requiring review; communicate updates to the Charge Nurse
Facilitate nurse-to-nurse and provider-to-provider (doc-to-doc) communication
Answer and direct calls at the nurses’ station to appropriate staff
Communicate admissions and discharges among TO, CSC, and CSU teams
Prepare and organize treatment team documents, including signature pages and lab results for provider review
Maintain accurate and up-to-date Cardex information
Scan and upload documentation into charts, ensuring completeness and accuracy
Maintain shift reports and submit to the Charge Nurse for review
Manage and update waitlists, including contacting individuals regarding placement status
Prepare and distribute necessary forms (e.g., PIN sheets, COVID screening forms)
Maintain a clean and organized nurses’ station, ensuring no PHI is left unsecured
Track and submit 1013 documentation and notify staff of upcoming expirations within required timeframes
Coordinate with food services to confirm daily census and special dietary needs

Qualifications:

High School Diploma or GED equivalent
Previous clerical, administrative, or customer service experience preferred
Proficiency in Microsoft 365 Office applications (Word, Excel, Outlook)
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Strong interpersonal skills and ability to interact professionally with staff, clients, and visitors
Basic data entry and documentation skills
Ability to maintain confidentiality and handle sensitive information appropriately
Ability to work independently and as part of a team
Willingness to work flexible schedules, including evenings, weekends, and holidays as needed

Here’s what would put you over the top:

Knowledge of medical or behavioral health terminology
Experience handling multi-line phone systems and front desk operations
Strong customer service experience in a fast-paced environment
Experience supporting clinical or administrative teams

Benefits of Working with CSB of Middle GA:

As a member of our team, you will enjoy our total rewards package to help secure your financial future and preserve your health and well-being, including:

Medical, Dental & Vision Plan Options!
Generous Paid-Time Off Policy with Flexibility Companywide!
401(k) Plan with Company Match!
Short- & Long-Term Disability Plans!
Access to our Employee Assistance Program (EAP)!
Paid Training Time!
Opportunities for Career Growth & Advancement!
& So Much More!

At this time, CSB of Middle Georgia will not sponsor a new applicant for employment authorization for this position.

6 AM to 6 PM | 6 PM to 6 AM

Learn more about this Employer on their Career Site

Unit Secretary