General Manager - Dubuque, IA

Job Details: Job Location: IA Dubuque - Dubuque, IA, Position Type: Full Time, Education Level: Graduate Degree, Salary Range: Undisclosed, Travel Percentage: Negligible, Job Shift: Day, Job Category: Management,  At Martin Equipment, you're more than an employee. You're part of a team that values hard work, integrity, teamwork, and genuine care for one another. As a fourth-generation, family- and woman-owned John Deere Construction & Forestry dealer, we've built a culture where people are supported, challenged, and given opportunities to grow. We're passionate about delivering exceptional service and helping our customers succeed, and we know that starts with great people. If you're ready to build a rewarding career with a team that genuinely cares, we encourage you to apply.POSITION PURPOSEThe General Manager is responsible for the overall leadership, performance, and profitability of the dealership location. This position provides strategic and operational leadership to ensure exceptional customer service, employee engagement, financial performance, and operational excellence across all departments. The General Manager is accountable for executing business plans, achieving financial goals, supporting employee development, maintaining dealership standards, and fostering strong relationships with customers, manufacturer partners, and community stakeholders.KEY RESPONSIBILITIESCustomer Support Develop and maintain strong relationships with existing and prospective customers. Serve as the primary escalation point for complex customer concerns and service issues. Promote a customer-focused culture throughout the dealership. Ensure all departments provide exceptional service and support to internal and external customers. Support customer retention and business growth through relationship management and strategic planning. Represent the dealership within the community and industry to strengthen customer relationships and market presence.Operational Excellence Execute the location business plan and achieve established financial, operational, and performance goals. Oversee location sales, parts, service, rental, and administrative operations. Monitor financial performance including revenue, profitability, expenses, budgets, and operational metrics. Ensure efficient allocation and utilization of human, financial, and physical resources. Support implementation of company initiatives, policies, processes, and operational standards. Collaborate with corporate leadership and other general managers to align location operations with company objectives. Monitor departmental performance and support corrective actions as necessary. Ensure the facility, grounds, equipment, and assets are properly maintained and professionally presented. Support and oversee marketing events, customer outreach activities, and community engagement initiatives. Maintain productive relationships with manufacturer representatives and vendor partners. Identify business opportunities and implement strategies that drive profitable growth.Leadership & Team Development Lead, coach, mentor, and develop department managers and location employees. Foster a culture of accountability, teamwork, communication, and continuous improvement. Support employee recruitment, onboarding, development, succession planning, and retention. Conduct performance discussions and provide leadership support to department managers. Establish clear expectations and performance objectives aligned with company goals. Promote employee engagement and create a positive work environment. Communicate company vision, mission, values, and strategic priorities throughout the organization. Facilitate management meetings and all-employee communication initiatives.Safety & Compliance Promote and support a culture of safety throughout the dealership. Ensure compliance with company, dealership, manufacturer, OSHA, DOT, environmental, and regulatory requirements. Verify departments maintain safe work practices, proper training, and required certifications. Ensure facilities, equipment, vehicles, and operations meet established safety standards. Support incident investigations and corrective action plans when necessary. Maintain compliance with company policies, procedures, and operational controls.Additional Duties Represent the dealership at manufacturer meetings, industry events, and community functions. Assist with major sales opportunities and key account relationships when appropriate. Support strategic planning, growth initiatives, and special projects. Travel between dealership locations and customer sites as needed. Perform other duties and responsibilities as assigned.Qualifications: REQUIRED QUALIFICATIONSEducation Bachelor's Degree in Business Administration, Management, Finance, Agriculture, Construction Management, or a related field required, or equivalent combination of education and experience.Experience Five (5) or more years of progressive leadership experience in dealership operations, construction equipment, agricultural equipment, heavy equipment, or a related industry preferred. Previous management experience with responsibility for sales, service, parts, rental, or operational functions required. Experience managing financial performance, budgets, and business operations. Experience handling escalated customer concerns and complex business situations. Experience leading and developing managers and employees.Technical Skills Strong understanding of dealership operations including Sales, Parts, Service, Rental, and Administration. Knowledge of financial metrics, budgeting, forecasting, and business planning. Proficiency with Microsoft Office applications including Outlook, Word, Excel, and PowerPoint. Experience utilizing dealership business systems and operational reporting tools. Strong analytical, problem-solving, and decision-making abilities. Excellent verbal, written, and presentation communication skills. Ability to analyze operational data and implement business improvement strategies. Strong organizational and project management skills.Licenses & Certifications Valid driver's license required. Acceptable driving record in accordance with company policy. Ability to travel as business needs require.PHYSICAL REQUIREMENTS Ability to sit, stand, walk, bend, and move throughout office, dealership, and customer environments. Ability to occasionally lift, carry, push, or pull up to 25 pounds. Ability to operate computers, office equipment, mobile devices, and communication systems for extended periods. Adequate vision and hearing to communicate effectively and oversee dealership operations. Ability to travel as required to support business operations, customers, and company initiatives. Ability to work flexible schedules as business needs require.WORK ENVIRONMENT Work is performed primarily in office and dealership environments. Frequent interaction with employees, customers, manufacturers, vendors, and community partners. Occasional travel to customer jobsites, dealership locations, and industry events. Occasional exposure to service shops, equipment yards, warehouses, and operational areas. Exposure to varying weather conditions during site visits and travel. Occasional exposure to noise, dust, grease, petroleum products, fumes, and moving equipment.SAFETY REQUIREMENTS Follow all company, dealership, manufacturer, OSHA, DOT, and regulatory safety policies and procedures. Wear required personal protective equipment (PPE) when entering operational, shop, warehouse, or jobsite environments. Promote and maintain a culture of safety throughout the organization. Report hazards, incidents, injuries, and unsafe conditions immediately. Participate in required safety meetings, training programs, and compliance initiatives. Ensure location compliance with all workplace safety requirements and standards.BENEFITS  100% company-paid health insurance premiums for employees and their families 401(k) retirement plan Paid vacation Paid holidays $40,000 company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage Flexible Spending Account (FSA) option Optional employee-paid dental, vision, disability, and voluntary life insurance coverageDISCLAIMERThis job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of responsibilities, duties, or qualifications required. Management reserves the right to modify, add, or remove duties as business needs requires.