HOULIHANS DUAL RATE

Job Details: Level: Experienced, Job Location: Q Casino + Resort - Dubuque, IA, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Swing, HOULIHAN’SQ CASINO + RESORTDUAL RATE (LEAD FOOD SERVER/SUPERVISOR/TRAINER)BASIC FUNCTIONAs Lead Food Server responsible for food and/or drinks to guests, ensuring guest satisfaction. Supervisor/Trainer will oversee the operation of Houlihan’s Front of House to ensure that it is run smoothly and efficiently in order to provide customer satisfaction.ORGANIZATIONAL RELATIONSHIPS Reports to: Food & Beverage Supervisor/Houlihan’s Manager Supervises: ServersSPECIFIC DUTIES AND RESPONSIBILITIES Take food and drink orders. Provide prompt and proper service. Enter food and drink orders into Point of Sales system. Service table with refills or any other items needed by guests. Remove dirty dishes and help clean tables. Present check to guests and take to hostess stand if applicable. Complete all side work. Reset tables. Clean all work areas. Open, supervise, and close department as needed. Supervise and check out staff members. Verify and balance all employee paperwork. Instruct and assist employees with job duties. Assign, check, and monitor work schedules. Know the function of all areas in Food and Beverage. Other duties as assigned.EDUCATION, TRAINING AND EXPERIENCE No formal education required. 6 months prior waitstaff experience preferred. 2 years business degree or equivalent experience. Prior supervisory or management experience helpful.STANDARDS OF PERFORMANCE Food to be served within 10 minutes for lunch orders. Food to be served within 20 minutes for dinner orders. Keep guests satisfied by providing service. Basic reading and writing skills. Knowledge of menu items.MENTAL AND PHYSICAL REQUIREMENTS Lifting to 10 lbs. Walking for long periods of time Climbing stairs Standing for long periods of time Talking, hearing StoopingWORKING ENVIRONMENT AND CONDITIONS Inside work Occasional outside work Exposure to cigarette smoke Exposure to cleaning solutionsEQUIPMENT AND TOOLS General office equipment including, but not limited to: Coffee machine Point of Sales register OtherQualifications: