Store Manager

Store Manager 

Location: Dubuque, Iowa
Pay: $24.00 per hour 
Job Type: Full-time 
Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled 

About the Role 

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dynamic and experienced Store Manager to lead one of our Salvation Army stores. This role is crucial in supporting our mission through efficient store operations, staff management, and community engagement. You'll be responsible for overseeing all store operations, including staff supervision, sales performance, store maintenance, customer service, banking, and record keeping, while ensuring that all functions support our mission of serving those in need in our community. 

What You’ll Do 

Leadership & Staff Management 

• Recruit, train, and supervise store staff 

• Manage scheduling and payroll processing 

• Implement company policies and practices in employee relations 

Store Operations 

• Develop and implement strategies to meet production and sales goals 

• Oversee donation processes, product sorting, pricing, and presentation 

• Manage store maintenance, safety, and appearance 

• Ensure compliance with OSHA and Salvation Army safety policies 

Customer Experience 

• Create an enjoyable shopping environment 

• Develop customer retention plans 

• Set an example for positive customer interactions 

Financial Management 

• Oversee cash handling procedures and daily deposits 

• Work within budget parameters 

• Manage inventory tracking for designated product lines 

Communication & Reporting 

• Maintain open communication with Regional Manager and Department Heads  

• Provide daily reports on store production and sales 

• Address customer complaints and provide education about the program 

Supervisory Responsibility 

• In conjunction with the Regional Manager, recruit, interview and recommend for hire Store staff 

• Train and supervise the store staff 

• In collaboration with the Regional Manager, provide direct reports with a personnel review 

• Review and approve time and attendance for store personnel using the current payroll system 

• Check time logs regularly, following all current regulations and trainings 

Training Provided 

• Paid training on register and store procedures 

• Ongoing coaching and support from store leadership 

• Opportunity to build retail and customer service skills 

Why Join Us 

• Mission-driven work that supports programs in your community 

• On-the-job training 

• Team-oriented environment 

• Employee Discount, Employee Assistance Program, and more! 

What You Need 

Required 

Education & Experience 

• 2 years' experience in staff management and development or combination of education and experience 

• Proven retail management experience 

Skills & Abilities 

• Strong leadership and team-building skills 

• Excellent customer service orientation 

• Proficiency in cash handling and basic financial management 

• Ability to work a flexible schedule, including early/late shifts, weekends, and holidays 

• Ability to speak, write and understand English in a manner sufficient for effective communication with customers, management and coworkers 

• Basic computer skills including but not limited to the use of the Point of Sales System; the payroll program, Microsoft Office Suite and all other programs or systems that are adopted by the  

• Good speaking, hearing and vision ability, and excellent manual dexterity 

Certifications 

• Valid Driver's License 

• Must pass a motor vehicle record search 

Physical Requirements 

• Regularly required to stand, use hands, handle, feel, hear, and talk 

• Frequently required to walk and reach with hands and arms 

• Occasionally required to climb, balance, stoop, kneel, or crouch 

• Must regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds 

• Specific vision abilities required: close vision, distance vision, and ability to adjust focus 

Work Environment 

• Store environment with quiet to moderate noise level 

• May be dusty and experience temperature fluctuations based on weather 

• May stand for extended periods 

• Work is performed in a typical retail store/warehouse environment 

Travel 

• May be required to travel to various locations for work or training, including monthly management training 

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.