Residential Life Student Assistant -Fed. & State Work Study Only

Residential Life Desk Assistant (Desk Assistant) Job Description

Position Title: Residential Life Student Assistant (Desk Assistant)

Place of Work: Residential Life Office

Supervisor: Coordinator of Housing Operations

Positions Available: 2

Position Begins: August 24, 2026

Position Ends: May 9, 2026

Requirements: Applicant must be a CSS student & able to fulfill duty expectations.

Purpose:

The primary role of the Desk Assistant is to support the operations of the Residential Life front desk, work collaboratively with the Resident Advisors (RAs), and help create a safe and welcoming environment for residents.

Position Summary:

▪ Assist the Coordinator of Housing Operations (or their designee) with desk operations. This includes all tasks below, but also other desk and administrative duties as assigned..

▪ Maintain presence at Residential Life front desk - answering incoming phone calls, checking equipment in/out, directing students to appropriate resources, issuing temporary key cards, etc.

▪ Manage Residential Life email inbox - answering questions as able and directing inquiries to the appropriate professional staff member.

▪ Responsible for printing and issuing Saints Cards, IDs and proxy badges.

▪ Cover any desk shifts when an RA is unavailable.

▪ Assigns appropriate door access to new Saints Cards and badges.

▪ Assists with room key management, including issuing new temporary key cards and hard keys.

▪ Assists with the execution of semester move ins/move outs, room changes, and other departmental operations as necessary.

▪ Assures proper confidentiality and FERPA compliance in the course of all described responsibilities.

▪ Other duties as assigned to meet the needs of the department. 

Compensation and Training:

Academic year: Up to 10 Hours/week on average

Summer Term: up to 40 hours per weeks

$14.00/hour

Confrontation:

▪ Be able to assist in deescalation of concerns at the front desk.

Other Commitments:

▪ Schedules will be done at the beginning of each term. Hours are dependent on the needs of the department and the availability of the employee.

Hiring Preference:

▪ Hiring preference will be given to current or former residents.