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Job Purpose or Objective(s): As a Receptionist, you will welcome and direct guests appropriately with the goal of improving guest satisfaction. You will report to the Supervisor or Manager.
PG04 - Full Time | Durant Health Clinic Administration | Schedule: Monday through Friday 8:00am to 4:30pm |
Weekly Earned Wage Access is an Option for this Position |
Primary Tasks:
1.聽聽聽聽聽聽 Welcome guests by greeting them at the front desk, announcing visitors and directs them to proper location.
2.聽聽聽聽聽聽 Answer all calls, both internal and external, into the primary facility and main phone lines while meeting all departmental service standards.
3.聽聽聽聽聽聽 Create an inviting atmosphere and a good relationship with each guest and caller to the campus.
4.聽聽聽聽聽聽 Log all special requests and alerts to the appropriate department to ensure the guest鈥檚 expectations are exceeded.
5.聽聽聽聽聽聽 Explain available services and make referrals.聽
6.聽聽聽聽聽聽 Maintains accurate call data for reporting.
7.聽聽聽聽聽聽 Direct overflow calls from other in-house call centers as needed.
8.聽聽聽聽聽聽 May coordinate with other departments on scheduling conference rooms or receiving mail deliveries.
9.聽聽聽聽聽聽 Ensure patient privacy in accordance with Choctaw Nation Health Services Privacy and Security Code regulations.
10.聽聽 Perform other related duties as assigned.
Required Education and Experience:
路聽聽聽聽聽聽聽聽 Good telephone and verbal communication skills
路聽聽聽聽聽聽聽聽 Experience with Microsoft Office
路聽聽聽聽聽聽聽聽 Ability to display professionalism, guest focused, organized, handles pressure and is informative
Responsibilities
1.聽聽聽聽聽聽 Welcome guests by greeting them at the front desk, announcing visitors and directs them to proper location.
2.聽聽聽聽聽聽 Answer all calls, both internal and external, into the primary facility and main phone lines while meeting all departmental service standards.
3.聽聽聽聽聽聽 Create an inviting atmosphere and a good relationship with each guest and caller to the campus.
4.聽聽聽聽聽聽 Log all special requests and alerts to the appropriate department to ensure the guest鈥檚 expectations are exceeded.
5.聽聽聽聽聽聽 Explain available services and make referrals.聽
6.聽聽聽聽聽聽 Maintains accurate call data for reporting.
7.聽聽聽聽聽聽 Direct overflow calls from other in-house call centers as needed.
8.聽聽聽聽聽聽 May coordinate with other departments on scheduling conference rooms or receiving mail deliveries.
9.聽聽聽聽聽聽 Ensure patient privacy in accordance with Choctaw Nation Health Services Privacy and Security Code regulations.
10.聽聽 Perform other related duties as assigned.
Qualifications
路聽聽聽聽聽聽聽聽 Good telephone and verbal communication skills
路聽聽聽聽聽聽聽聽 Experience with Microsoft Office
路聽聽聽聽聽聽聽聽 Ability to display professionalism, guest focused, organized, handles pressure and is informative
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