NURSING PROGRAM MANAGER

What you can expect

Location: 2301 Erwin Rd. Durham, NC 27710

The Nursing Program Manager for Pediatric Clinical Program Strategy, Design & Integration provides strategic leadership for the development, governance, implementation, and performance of multidisciplinary pediatric clinical programs across Duke Children's Hospital, with particular emphasis on outpatient care. The role establishes consistent infrastructure for clinical program development and translates clinical vision into scalable, sustainable models of care that improve outcomes for children, strengthen the patient and family experience, and support institutional growth and value-based care objectives.

Working in close partnership with physician, nursing, administrative, finance, quality, marketing, digital health, and other organizational leaders, the Program Manager guides a growing portfolio of specialty programs across inpatient and outpatient care settings. The position develops standardized methods for program design, launch, evaluation, redesign, expansion, and long-term sustainability. This is a strategic individual-contributor role with no direct reports and is not responsible for day-to-day program operations.

Schedule:

• Monday - Friday, Days

Incentives & Total Rewards:

• Relocation Assistance: Up to $10,000 is offered to employees relocating from a permanent residence located at least 50 miles from Duke University Hospital.
• Total Rewards: A comprehensive set of pay and benefits designed to support your well-being, professional growth, and work-life balance. Learn more here.

How you will make an impact

• Provide strategic program management for a portfolio of multidisciplinary pediatric clinical programs, with particular emphasis on pediatric cardiac programs and outpatient care; lead annual portfolio planning and align initiatives with Duke Children's and institutional priorities for growth, quality, safety, access, patient and family experience, financial stewardship, and value-based care performance.
• Translate physician and clinical leadership vision into program charters, care models, implementation plans, resource requirements, and measurable outcomes; advise leaders on readiness, interdependencies, risks, sequencing, and sustainability.
• Develop and maintain standardized frameworks, tools, criteria, and governance processes for program design, approval, implementation, evaluation, and lifecycle management; clarify decision rights, leadership accountability, stakeholder roles, escalation pathways, and performance-review expectations.
• Lead the design, development, implementation, evaluation, redesign, and expansion of pediatric programs in partnership with clinical and administrative stakeholders; coordinate timelines, work plans, risk mitigation, stakeholder communication, training, and organizational readiness.
• Support business planning and strategic resource allocation for program development, including staffing models, equipment, supplies, technology, space, facilities, and financial requirements; develop recommendations and monitor program-level sustainability and value.
• Establish integrated performance dashboards and conduct structured program and portfolio reviews; analyze trends, identify barriers and improvement opportunities, coordinate action plans with accountable leaders, and support evidence-based practice, standardization, innovation, population health, and value-based care objectives.
• Embed family-centered care, health equity, and age-appropriate engagement into program design; use patient and family feedback to guide improvements and coordinate accessible education, communication, and engagement resources.
• Strengthen coordination across outpatient, inpatient, emergency, procedural, community, and home-based care settings; standardize multidisciplinary workflows, handoffs, referrals, and communication; integrate digital health and enabling technologies; develop executive updates and stakeholder communications; and facilitate multidisciplinary collaboration and program visibility.

What you will need

• Bachelor of Science in Nursing (BSN) required.
• Three years of nursing experience required.
• Experience managing clinical programs, complex projects, operations, quality improvement, or multidisciplinary initiatives strongly preferred.
• Pediatric nursing or pediatric health care experience preferred.
• Current or compact Registered Nurse licensure in the state of North Carolina required.
• Basic Life Support (BLS) certification required.
• Knowledge of nursing practice, pediatric care delivery, clinical operations, quality improvement, patient safety, and regulatory requirements.
• Ability to design, implement, and evaluate complex clinical programs across organizational and care-continuum boundaries.
• Strong strategic planning, project and change management, facilitation, problem-solving, and decision-making skills; ability to manage multiple priorities, navigate ambiguity, and exercise sound judgment with a high degree of independence.
• Ability to develop and manage budgets, analyze financial and operational information, and support sustainable resource allocation.
• Ability to define meaningful performance measures, interpret data, develop dashboards, and translate findings into action.
• Excellent written, verbal, presentation, negotiation, and stakeholder-management skills; ability to build effective partnerships with patients and families, physicians, nurses, administrators, and interdisciplinary teams.
• Proficiency with standard business, reporting, presentation, and collaboration technologies; familiarity with digital health tools preferred.
• This position is distinguished by its strategic, cross-specialty portfolio; particular emphasis on pediatric cardiac programs and outpatient care; broad stakeholder reach; and responsibility for building standardized infrastructure that supports scalable and sustainable pediatric programs. It is an individual-contributor role with no direct reports and does not include day-to-day operational management.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas — an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.