Patient Experience Specialist

Job Description:

Responsible for an array of activities related to patient intake and care, including greeting and checking-in patients, as well as verifying information supplied by patients. You should be able to work in a fast-paced environment and demonstrate exceptional multitasking abilities. To be successful as a patient representative you must be able to facilitate and coordinate communication between patients, family members, and staff.

Duties include but are not limited to:

• Greet and direct patients as they enter the clinic.

• Perform administrative and clerical duties, such as filing paperwork, when necessary.

• Answer inbound calls when needed, routing calls to the appropriate department.

• Answer, investigate, and/or direct patient inquiries or complaints to the appropriate staff member.

• Make appointments as requested by patients.

• Perform timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types

• Assist patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.

• Obtain patients’ addresses, contact details, insurance information.

• Preform insurance verification, and enter it in their EMR

• Receive and process cash and credit card payments for medical services rendered.

• Review patient accounts, identify delinquent accounts, and collect overdue payments.

• Keep a balanced money drawer.

• Accept deliveries made through the front door and distribute accordingly

• Maintain confidentiality at all times.

Qualifications:

• High School Diploma or GED.

• Basic computer and data entry skills.

• Professional manner and appearance.

• Strong interpersonal and communication skills. 

• Bilingual Preferred