Senior Program Specialist Resource Navigator (Temp)

SCOPE OF WORK

The purpose of this position is to provide education, outreach, and community awareness to Tulare County residents, including individuals and families, regarding substance abuse prevention and opioid education. Through community workshops, presentations, outreach activities, and one-on-one interactions, the position will increase awareness of substance use risks, opioid misuse and overdose prevention, available prevention resources, and strategies to promote healthy individuals, families, and communities.

The position will provide educational information, distribute prevention materials, facilitate connections to appropriate community resources, and offer information and referrals to individuals and families seeking support. Responsibilities will include participating in community events, conducting outreach to underserved populations, developing and maintaining relationships with community organizations, and promoting access to substance use prevention, education, treatment, and recovery resources. The position will also support CSET's efforts to strengthen community knowledge, reduce stigma, encourage early intervention, and increase awareness of available services and supports throughout Tulare County.

The position is temporary and focused on education, outreach, and prevention activities rather than ongoing case management or direct service delivery.

ACCOUNTABILITIES

• Provides education and outreach to individuals and families regarding substance abuse prevention, opioid awareness, opioid misuse, and overdose prevention
• Conducts educational presentations, workshops, and one-on-one informational contacts to increase community awareness of substance use prevention and available resources
• Coordinates and participates in community outreach events, health fairs, presentations, and meetings with community organizations and partner agencies
• Distributes educational materials and prevention resources to promote awareness of substance use risks, opioid misuse, overdose prevention, and available support services
• Provides information and referrals to individuals and families seeking substance use prevention, treatment, recovery, and other supportive services
• Establishes and maintains working relationships with community organizations, schools, service providers, and other partners to expand outreach and strengthen access to prevention education and resources
• Responds to community questions and requests for information regarding substance abuse prevention and opioid education, connecting individuals to appropriate resources and services
• Conducts follow-up with community organizations and outreach contacts, as appropriate, to support continued engagement and awareness of available resources
• Prepares and maintains outreach documentation, including activity logs, contact information, educational materials distributed, referrals provided, and participation outcomes
• Inputs accurate and timely data regarding outreach activities, community contacts, and program outcomes into designated agency reporting systems
• Prepares documents, correspondence, reports, presentations, and other materials related to education and outreach activities
• Assists with coordinating outreach schedules, maintaining calendars, and communicating with CSET staff and community partners regarding scheduled activities
• Participates in required training and professional development to maintain current knowledge of substance abuse prevention, opioid education, community outreach strategies, and available resources
• Performs other duties, including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies, and procedures

OTHER RESPONSIBILITIES

• Participate in the full functioning of CSET's Community Initiatives Department
• Participate in scheduled staff and service team meetings
• Attend specified external meetings as a CSET FRC representative and provide a report to the Community Initiatives team, cc the Director and the Division Director
• Participate in supervision meetings with the Department Director
• Rotate weekly on-call duties and assist team members with other projects
• Assist in coordination of Life Skills workshops, rights and responsibilities, and safety training
• Work closely with partners to address the needs of the "whole family"
• Work in conjunction with other agencies to eradicate child abuse and neglect
• Utilize the Protective Factors, trauma-informed care model, and abide by standards within all aspects of working with families
• Have an understanding of all Family Resource Center services and abide by evidence-based practices

SKILLS & ABILITIES

• Ability to uphold company principles and practices to the highest degree and represent the agency in a professional manner
• Ability to communicate substance abuse prevention and opioid education information in a clear, accurate, and culturally appropriate manner
• Ability to speak effectively and confidently with community members, groups, and employees of the organization during presentations, workshops, and outreach activities
• Ability to provide exceptional customer service to individuals from diverse backgrounds through efficient, precise, courteous, and respectful communication
• Ability to engage individuals and families in sensitive conversations regarding substance use, opioid misuse, and prevention resources in a nonjudgmental and professional manner
• Ability to develop and maintain effective working relationships with co-workers, community organizations, partner agencies, and the general public
• Knowledge of substance abuse prevention, opioid awareness, overdose prevention, and community education principles, or the ability to acquire this knowledge through training
• Ability to identify community needs and connect individuals and families with appropriate resources and supportive services
• Ability to communicate effectively in both verbal and written formats, including public speaking, presentations, and preparation of outreach materials
• Knowledge of modern office procedures and methods, including proficiency in computers, Windows operating systems, Microsoft Office applications (Word, Excel, and Access), and program databases
• Ability to read, interpret, and apply program information, educational materials, and agency procedures
• Ability to prepare routine reports, correspondence, outreach documentation, and other program-related materials
• Excellent organizational skills, attention to detail, and the ability to coordinate multiple outreach activities and schedules
• Research abilities and the capacity to obtain, understand, and communicate current educational information and available community resources
• Ability to work collaboratively with others while also completing assigned responsibilities with minimal supervision
• Ability to demonstrate flexibility, constructive problem-solving skills, and sound judgment when responding to community questions and concerns

CERTIFICATES, LICENSES, REGISTRATIONS

California Driver's License and proof of auto insurance required.

WORK CONDITIONS & ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position is typically situated in a standard office environment, resulting in little exposure to the weather and requiring no unusual physical abilities. Must be able to sit, walk, and stand for long periods.

• Must have the visual ability to perform detailed work at close distances (computer screens)
• Must be able to bend, stoop, and reach; must be able to exert physical effort in light to moderate work involving lifting up to 25 lbs., carrying, pushing, and pulling
• Must be able to read, understand, and explain various forms of written material

COMPENSATION

Pay Range: $21.36 – $22.88 per hour, depending on qualifications and experience. This is a temporary, full-time position classified as Non-Exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay in accordance with California and federal law. Overtime requires prior supervisor approval.

EQUAL OPPORTUNITY EMPLOYER

CSET is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, ancestry, medical condition, military or veteran status, or any other characteristic protected by federal, state, or local law.

CSET complies with the California Fair Employment and Housing Act (FEHA) and will consider qualified applicants with criminal histories in a manner consistent with the Fair Chance Act. Reasonable accommodations are available for applicants and employees with disabilities upon request.

DISCLAIMER STATEMENT

The supplemental job description lists typical examples of work and is not intended to include every job and responsibility of this position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

It is our company policy to conduct fingerprint testing with each employee upon hire if they are assigned to work with our agency.  Fingerprint status is a condition to employment with C-SET. Information obtained is kept confidential.  Fingerprinting is obtained prior to job assignment and does not constitute an offer of employment.