Copy of Call Center Representative

We're looking for a Call Center Representative to join our dynamic Call Center Team. We are committed to delivering exceptional support to healthcare providers and patients alike. If you have a passion for healthcare, excellent communication skills, and experience in medical call centers, we invite you to become a vital part of our growing organization!

Key Responsibilities:

• Handle inbound and outbound calls related to medical billing inquiries, patient account questions, and provider support
• Assist healthcare providers and patients with billing issues, insurance claims, and payment processing
• Document all interactions accurately in the electronic health record (EHR) systems
• Collaborate with team members to resolve complex billing and account issues efficiently
• Maintain up-to-date knowledge of medical billing procedures, insurance policies, and compliance standards
• Ensure high levels of customer satisfaction through professional and empathetic communication

Skills and Qualifications:

• Minimum of 1 year of experience in a medical call center environment
• Proficiency with electronic health record systems such as eCW (eClinicalWorks) or Epic
• Strong communication and interpersonal skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Knowledge of medical billing, coding, and insurance processes
• Excellent problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Candidates must be available to work onsite in our East Haven, CT office Monday - Friday.
• US based candidates eligible for employment without sponsorship.