Job Title: Front Desk Receptionist/Administrative Assistant

Reports to: Site Manager

GENERAL SUMMARY OF DUTIES:

The work in this position contributes to the patient’s overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and generous benefits. Could be scheduled any shift between 7:00am and 7:00pm, depending on department and patient volume.

Essential Job Functions:

Obtain and process referrals at the time of visit
Complete patient check-in and check-out for a specific office location and pod
Ensure accuracy of patient registration and scheduling
Schedule follow up appointments at UOI locations/offices
Facilitate appointment scheduling for external referrals
Check-in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add/edit demographic information to include email address, guarantor, and coverage and obtain necessary signatures.
Collect co-pays and patient account balance and collection balance.
Answering front desk telephones and directing calls as appropriate.
Print schedules and superbills for next-day provider visits.
Batching out at the end of the shift and verifying co-pays with cash collected.
Assists with general office work such as mailing, filing, and form completion
Contact patients for scheduling referrals received through clinical inboxes
Obtains verification of DME benefits.
Demonstrates expected Customer Service behaviors
Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers, and physicians.
Maintain a professional appearance and work environment
Provide coverage for the administrative department as needed
Additional duties as assigned by the Manager to meet department needs

Requirements:

High school diploma or equivalent
At least 1 year of medical receptionist or administration experience preferred
Excellent communication and interpersonal skills
Excellent customer service skills
Knowledge of MS Office and EMR systems/ practice management systems
Knowledge of insurance eligibility and verification
Motivated individual with a team approach
Must be able to travel to all sites if/when necessary.

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