Commercial Insurance Specialist

Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:

•Respond to internal and external customer inquiries about insurance, resolve commercial customer problems and/or assist in resolving commercial inquiries by directing customers to appropriate departments. Communicate commercial loan insurance information, and requirements general basic services and product information to customers and Bank personnel.

•Work with other bank departments as needed to facilitate responses to customer inquiries, including resolution of operational issues related to insurance and insurance tracking.

•Responsible for ensuring that Standard Flood Hazard Determination Forms have been ordered and received on all Commercial Loans secured by Real Estate 10 days prior to closing in accordance with loan approval requirements, TNB Commercial Lending Policy, FEMA Guidelines and Federal Regulatory requirements.

•Responsible for reviewing the insurance binders, applications for insurance, and insurance policies, prior to loan closing, to ensure accuracy and completeness.

•For new loans and modifications, act as quality control for Flood insurance worksheets prepared by the CLA’s for accuracy and completeness, prior to loan closing.

•Monitor past due insurance reports and force placed insurance reports and follow up with the loan officer and/or the customer via letter, email, or phone to collect updated insurance needed. Upload the insurance to Identifi and forward to Loan servicing to update the tracking in either COCC or Lee & Mason.

•Actively provide insurance training, guidance, and coverage for the CLA teams.

•Annually obtain updated insurance to support outstanding loans.

•Adhere to timelines and deadlines established based on client needs and department workflow.

•Assumes additional responsibilities as requested.

TEAM ACCOUNTABILITIES:

•Support and uphold the TruNorth Bank Mission Statement

•Uphold the TruNorth Bank Code of Ethics and ensure that confidential information is safeguarded.

•Maintain a high level of cooperation and rapport with all associations in order to ensure accurate and

efficient operations and service.

•Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank’s overall operation.

•Promote professionalism at all times.

OTHER ACCOUNTABILITIES / RESPONSIBILITIES:

The Bank encourages participation in a community development service within the Bank’s assessment area. Community development encompasses affordable housing and community services that target low to moderate income individuals and activities that revitalize or stabilize targeted low to moderate income neighborhoods. Community development services must be related to providing a financial service or use the financial expertise of the bank employee. Examples include:

•Offering accounting skills to a local charitable organization that serves low to moderate income individuals;

•Performing bookkeeping services for low to moderate income seniors;

•Teaching a financial literacy program for low to moderate income school children;

•Fundraising on behalf of a local or state agency that provides services and/or programs targeting low- or moderate-income individuals;

•Activities that revitalize or stabilize low- or moderate-income areas;

•Encourages CRA qualified volunteerism.

POSITION REQUIREMENTS:

•High School diploma or general education degree (GED) required

•Must have a minimum of three to five years insurance and flood experience

•Must possess working knowledge of commercial lending activities, such as commercial & industrial lending, commercial and real estate lending, lending of condominium associations and small business administration programs

•Must have excellent communications, written, verbal and interpersonal skills

•Ability to pay close attention to detail, work independently and meet deadlines in a fast-paced environment.

•Strong knowledge of commercial regulatory knowledge such as privacy, safeguarding customer information, Regulation B, Equal Credit Opportunity Act, and flood regulations required.

•Strong organizational skills in working effectively with other divisions of the Bank.

•Ability to handle multiple priorities

•Excellent customer relations, communications and interpersonal skills.

•Strong PC skills including proven ability to assimilate software applications including Word, Excel, in a windows environment as well as Adobe Professional.

INDEPENDENT ACTION:

Establishes short-range plans and objectives within scope of bank-wide policies and goals. Consults with manager regarding policy interpretation or exceptions.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill, and/or ability required.  Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.       

An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.