IT Support Technician

IT Support Technician

Dougherty Manufacturing - Edgewater, Florida

Full-time, onsite - Non-exempt, hourly - $38,000 to $42,000 per year

Reports to: IT Lead

ABOUT THE ROLE

Dougherty Manufacturing is hiring a full-time IT Support Technician for our

Edgewater, Florida plant. This is an onsite, entry-level to junior role for

someone with about a year of hands-on experience who wants to grow well past

the help desk. You will be the hands in the building: the person who walks to

the machine, the printer or the production floor and fixes it, working

alongside an IT Lead who handles monitoring, diagnosis and higher-tier

remediation remotely.

We run approximately 80 Windows endpoints, six servers, a plant-wide network

and the Infor VISUAL ERP system across an office and an active manufacturing

floor. No two days look the same.

WHAT YOU WILL DO

- Tier 1 and Tier 2 deskside and help desk support across the office and the

  production floor.

- Act as onsite remote hands for the IT Lead during remote diagnosis and

  remediation.

- Microsoft 365 and Active Directory user tasks: password resets, account

  lockouts, multi-factor authentication, user provisioning and deprovisioning.

- Support printers, displays, docking stations, headsets, IP phones and

  workstation moves, adds and changes.

- Image, deploy and decommission Windows workstations and laptops from a

  standard build, and keep pre-imaged spares ready for break/fix.

- Run the Windows 10 to Windows 11 endpoint refresh: build, migrate, deploy

  and retire.

- Patch panel terminations, structured cabling, cable management, server racks

  and the IT stockroom.

- Keep ticket documentation and asset inventory records accurate and current.

WHAT YOU NEED

- One year of hands-on IT support experience, including working a ticket queue

  in a service desk or help desk environment.

- Accurate execution of directed remediation and precise reporting, including

  verbatim error messages. Diagnosis is performed remotely and depends on what

  you relay from site.

- Windows desktop troubleshooting: installation, reimaging, drivers, boot

  problems and network connectivity.

- Computer hardware repair: memory, storage and power supply replacement.

- Able to work routine requests independently: passwords, lockouts, print

  services and new-hire onboarding.

- Triage judgment, including knowing when to escalate.

- Comfortable in a manufacturing environment, willing to wear PPE, able to lift

  approximately 50 pounds. Valid driver's license.

NICE TO HAVE

CompTIA A+ certification or active progress toward it. Exposure to Active

Directory, Microsoft 365 administration, networking or Linux. Any experience

in manufacturing, warehouse or industrial IT.

SCHEDULE

Monday through Friday, onsite at our Edgewater plant. An early start is

preferred so that IT support is available when first shift begins. Some

after-hours and weekend work, scheduled in advance and paid as overtime.

WHAT WE OFFER

Exposure well beyond the ticket queue. You will work on servers,

virtualization, backup, endpoint security, ERP support and plant networking,

with direct mentorship from the IT Lead. Certification costs for CompTIA A+

and Network+ are funded. This is a role built to turn a junior technician into

a capable systems administrator.

Compensation: $38,000 to $42,000 per year, depending on experience.

Non-exempt, hourly, overtime eligible.

ALSO SEARCHED AS

IT Support Technician, Help Desk Technician, Desktop Support Technician, IT

Technician, Computer Technician, Tier 1 Support, Tier 2 Support, Service Desk

Technician, Field Service Technician, Junior Systems Administrator, Technical

Support Specialist, PC Technician.

Serving Edgewater, New Smyrna Beach, Port Orange, Oak Hill, Daytona Beach,

South Daytona, Ormond Beach and Volusia County.

Skills: Windows 10, Windows 11, Microsoft 365, Office 365, Active Directory,

Entra ID, help desk, service desk, ticketing system, password reset, MFA, user

provisioning, imaging, deployment, hardware troubleshooting, break/fix,

printer support, networking, structured cabling, patch panel, CompTIA A+,

Network+, manufacturing IT, ERP support, Infor VISUAL.