At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

We work a hybrid model (3 days in the office and 2 days work from home); this position is located in our Minneapolis Metro headquarters.

Our Technology Solutions Group is seeking interest for a Temporary Customer Technology Specialist.

Are you curious, proactive, and passionate about solving technical challenges? Do you thrive in fast-paced operations, love asking "why," and enjoy streamlining systems for greater efficiency? We're looking for candidates with hands-on experience in both operational and project-based tech environments to help drive efficiencies and support our day-to-day operations.

Responsibilities of this position will include:

Complete the ongoing operational tasks for projects, including but not limited to: project processing, report generation, data verification and distribution, web testing, web site content updates, data-related activities such as data file loads and data troubleshooting.
Ensure the timely receipt and processing of all customer data and downstream application updates.
Proactively evaluate existing processes and aid in implementing improvements that drive efficiency and accuracy.
Complete documentation for new features/procedures.
Communicate with team members and relevant stakeholders on program status, issues and changes.
Monitor and respond to inquiries and escalations related to projects.
Troubleshoot issues related to project and application functionality.

Ideal candidates will possess the following requirements:

Analytical and problem-solving skills.
Process oriented, with strong attention to detail.
Excellent verbal and written communication skills.
Understanding of software development process.
Experience with MS Office Tools.
Organization and time management skills.
Comfortable working with and managing large data sets.
Ability to multi-task and adapt to changing priorities and assignments.
BA/BS or 2-year technical degree preferred; or equivalent experience.

Hourly Rate: The pay range is $23.00 to $27.00 The final salary and offer will be determined by the applicant's background, experience, and skills.

More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/

Learn more about this Employer on their Career Site