Service Advisor

Description

Lexus of Edison is a fast-growing Lexus Dealer in New Jersey, and we are looking for an experienced Service Advisor. Lexus of Edison offers a great environment and great benefits. Please apply now https://www.lexusofedison.com/careers.

RESPONSIBILITIES

• Oversees service orders and flow of Drive Lane. Ensures that customers receive prompt, courteous, and effective service.
• Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provides concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures the daily inventory of technicians' time is consistently sold to service customers
• Distributes work between technicians efficiently
• Answers technical questions about vehicle problems, warranties, services, and repairs
• Maintains Customer Success Index at or above company standards
• Assists in diagnosing vehicle problems; order parts and tools as necessary
• Oversees administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintains good working relationship with factory(s) and foster positive employee relations
• As the Service consultant, you are responsible for assuring that every customer receives excellent maintenance and repair service.
• Delivers an exceptional experience.
• Manages the service process.
• Greets customers and initiates repair orders.
• Prospects and sells dealership services.
• Coordinates work in progress.
• Prepares for after-service delivery.
• Delivers vehicles after service.
• Adheres to established comeback and repeat repair processes.
• Coordinates special parts orders and administers warranty policies.
• Supports pre-delivery and delivery activities. resolves customer concerns and coordinates collision center repairs.

BENEFITS

• Medical, Dental, and Vision
• 401K Plan
• Paid time off
• Growth opportunities
• Paid Training
• Employee Vehicle Purchase Options
• Individually owned and operated
• Discounts on Products and Services

EQUAL OPPORTUNITY

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

QUALIFICATIONS

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license