JOB SUMMARY:

The Resident Advisor (RA) Supervisor is part of a leadership team responsible for providing supervision for assigned Union Station Homeless Services’ interim housing site(s). The RA Supervisor leads their team with a focus on service and impact, integrating low-barrier, harm reduction, and trauma-informed practices into their scope of work. Interim Housing sites are 24/7 operations and the RA Supervisor will need to be prepared to assist with any crises or coverage issues that may occur during that time.

ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:

Directly supervise Resident Advisors.
Ensure effective coordination of services at their assigned interim site, including collaborating with other Program Supervisors and RA Supervisors on the weekly scheduling call to ensure consistent staff coverage at each site.
Review Daily Activity Reports and coordinate follow up plans with staff to ensure safety and risk management issues are being addressed in a timely manner.

People Supervision and Workforce Management

Plan, assign, and evaluate the work of Resident Advisors to ensure adequate coverage and service delivery.
Prepare and complete performance evaluations.
Review and approve timekeeping records to ensure accuracy and compliance with wage and hour requirements.
Participate in recruitment, interviewing, and onboarding of staff.
Provide coaching, corrective feedback, and administer disciplinary action in accordance with organizational policy.
Facilitate regular team meetings and individual supervision sessions.
Monitor staff adherence to policies, safety protocols, and documentation standards.

Residential Operations and Safety Oversight

Ensure enforcement of interim housing safety rules and program standards.
Ensure completion and documentation of required wellness rounds, safety checks, and perimeter inspections.
Ensure required daily neighborhood patrols are conducted to ensure compliance with Union Station’s conditional use permit.
Ensure appropriate response to incidents involving residents, visitors, or staff.
Coordinate with law enforcement and emergency personnel as required.
Review incident reports for completeness, accuracy, and timely submission.
Identify operational risks and escalate concerns to the Director in accordance with established protocols.

Client Services and Engagement

Provide oversight of resident engagement practices ensuring Resident Advisors align their behavior with housing first, trauma-informed care and harm reduction principles.
Ensure staff utilize trauma-informed and motivational interviewing approaches.
Support de-escalation efforts and intervene in complex or high-risk client situations.
Ensure coordination of services and referrals to meet resident physical and mental health needs.
Manage client complaints and grievances in accordance with the Grievance & Termination Procedures.
May assist in crisis intervention and after hours support, including overdose response consistent with training and policy.

Documentation, Data & Compliance

Facilitates shift exchange meetings and ensures that daily activity reports and other documentation is maintained in accordance with policy and operating procedure requirements.
Monitor staff documentation for quality, timeliness, and compliance.
Ensure accurate entry of client data into HMIS or other required systems
Review case files and shift logs to ensure adherence to program standards.
Ensure frontline compliance with grant requirements, reporting expectations, and funding terms as directed by the Director.
Identify documentation deficiencies and direct corrective action.

Facilities and Environmental Coordination

Conduct or oversee regular site inspections to identify maintenance and safety concerns.
Submit or coordinate maintenance requests and follow up on resolution.
Ensure a safe physical environment for residents and staff.

Community and Site Relations

Promote positive relationships with neighboring businesses and community stakeholders.
Address site-level concerns and escalate as necessary.
Support site-based recreational, social, and community-building activities that promote resident stability and engagement.

Risk, Safety, and Compliance Responsibilities

Ensure compliance with organizational policies, procedures, and regulatory requirements.
Coordinate response to incidents involving safety or compliance concerns.
Identify safety risks, including exposure to potentially volatile situations, and implement mitigation strategies.
Maintain documentation of incidents, safety checks, and operational concerns.

PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:

Office-based work in a temperature-controlled environment, with required travel to off-site meetings, partner locations, or program sites.
Ability to sit or stand for extended periods, move within office and meeting environments, and use standard office equipment.
Requires sustained mental focus, analytical reasoning, and the ability to exercise sound judgment in complex and time-sensitive situations.
Ability to communicate effectively, both verbally and in writing, to convey information, provide direction, and engage with staff, leadership, partners, and external stakeholders.
Ability to manage multiple priorities, meet deadlines, and adapt to changing operational demands.
Requires the ability to analyze, synthesize, and interpret qualitative and quantitative information to support decision-making.
Requires regular use of a computer and standard office software for extended periods of time.
May require exposure to sensitive or confidential information and participation in discussions involving complex or sensitive personnel, client, or compliance matters.
Ability to travel locally as required to fulfill job responsibilities.

KNOWLEDGE, SKILLS AND ABILITIES:

Basic knowledge of evidence-based service delivery models impacting people experiencing homelessness, substance use and mental health, and best practices sufficient to provide effective operational oversight and program evaluation.
Knowledge of applicable labor standards, regulatory requirements, and contractual or grant-funded program obligations related to the homeless services and housing sector.
Ability to provide supervision interim housing staff.
Ability to analyze operational and performance data and apply judgment to identify risks, trends, and improvement opportunities, and make recommendations for appropriate corrective action.
Ability to interpret policies, procedures, and funding requirements and ensure consistent application within the assigned area.
Ability to communicate clearly and effectively in written and verbal form, including preparation of reports, recommendations, and executive-level correspondence.
Ability to engage, coach, and hold staff accountable with composure and professionalism, including the capacity to address performance concerns, deliver corrective feedback, and support employee development in complex or high-pressure situations.
Proficiency in the use of office productivity software and data systems to support analysis, reporting, and operational oversight.
Ability to work independently within delegated authority and collaboratively across functions and departments.

EDUCATION, TRAINING AND EXPERIENCE:

Option I: Associate’s degree in social work, psychology, or closely related field and two years of experience supervising programs, operations, or functional areas within a human services or related environment. Bachelor’s degree preferred.
Option II: Two years of experience in a social, human services or case manager role providing direct homeless services and housing support to people experiencing homelessness, substance use and mental health.
Option III: Three years of experience performing administrative and client-centered wellness and safety activities as a Resident Advisor at a Union Station Homeless Services interim or family housing site.

Union Station Homeless Services is an Equal Opportunity Employer

Learn more about this Employer on their Career Site

Resident Advisor Supervisor, Interim Housing