Director of Rooms

JOB TITLE: Director of Rooms

REPORTS TO: General Manager

WORKSPACE DESIGNATION: ON-SITE

 POSITION SUMMARY:

This position is responsible for overseeing all day to day Rooms Division operations to deliver an excellent service experience while evaluating guest satisfaction and setting department targets and objectives.    

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:

• Supervises rooms division operations to include Front Office, Housekeeping, Concierge, and Hospitality departments.
• Ensures the efficient and effective operation of the Housekeeping and Front Office departments.
• Ensures the guest satisfaction levels and monitor guest service scores, comments, and social interactions to provide continuous improvement.
• Set expectations, targets and objectives.
• Generates projected revenue levels while operating department(s) within budgets.
• Participates in the development of short term and long term financial and operational plans for the hotel.
• Establishes and maintains an appropriate level of community involvement.
• Ensures security and safety for the hotel’s assets.
• Remains current on business trends and local activities.
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
• Recruit, manage, train and develop the Room Division team.
• Contribute to succession planning within the hotel and company.
• Ensures proper handling of guest complaints.
• Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence.
• Maintains compliance with all local, state and federal laws and regulations.
• Ensures Hotel policies and procedures are adhered to.
• Assists General Manager with the execution of marketing, sales, and operational activities,
• All other duties as assigned by management

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIRED SKILLS / ABILITIES:

• Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to listen effectively and to speak English clearly to communicate with customers and team members and prepare written complex reports.
• Must have coordinating skills as pertains to determining time, place and sequence of operations or action.
• Ability to analyze information and make effective judgments.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Be knowledgeable about state regulations regarding health policies governing Massage Therapists

Teamwork Skills

• Be an enthusiastic, helpful and positive member of the team
• Be professional, responsible and mature in conduct and behavior
• Be understanding of, encouraging to and friendly with all co-workers
• Be self-motivated and use time wisely
• Maintain open line of communications with each department
• Communicate pertinent information
• Respond positively to new ideas
• Openly accept critical/developmental feedback
• Be available to help other departments in emergency situations
• Perform other assignments as directed by supervisor.
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
• Provides financial information to Hotel Managers to ensure understanding and compliance.
• Supports other departments to ensure compliance with policies and procedures established by the hotel.
• Ability to utilize and train personnel staff on Front Desk and Reservation computer systems.
• Ability to read, interpret and accurately forecast business service levels.
• Promotes an open-door policy among all team members.
• In emergencies, perform in the capacity of any position supervised.
• Participate in Manager on Duty program.

EDUCATION / EXPERIENCE:

• High School Diploma or equivalent.
• Bachelor’s degree or 3+ years hotel management experience.
• College level reasoning, math and language skills.
• Proof of authorization/eligibility to work in the United States.

PHYSICAL REQUIREMENTS:

• All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability in limited space.
• Must be able to lift up to 50bs on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill duties.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Requires manual dexterity to use and operate all necessary equipment.