Bilingual Customer Service Representative 

Location: 1440 Goodyear Dr, El Paso TX 79936

Employment Type: Full-time , $18/HR

Supporting: Financial Services

About Us 

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. 

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. 

Here's What the Job Really Looks Like 

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. 

How You'll Make an Impact 

Guide customers through questions, concerns, or challenges they encounter while using the product or service 
Listen actively to understand the root of the issue and provide clear, effective solutions 
Record detailed call information for auditing, reporting, and follow-up purposes 
Maintain and update customer records to ensure accurate and current information 
Identify opportunities to introduce customers to new or enhanced services that meet their needs 
Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Qualifications

What'll Set You Up for Success 

Required: 

High school diploma or GED 
Must have at least 6 months of customer service
Bilingual English/Spanish

Preferred 

Sales experience

For Internal Candidates: 

Must not be on any corrective action or performance plans 
Must have held your current position for 6 months 
Must have relevant industry/program experience

Location Note: We're currently hiring for this position in El Paso, Texas

Why Alorica? 

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. 

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day. 

What We Offer: 

Health, dental, and vision coverage with HSA options 
Paid time off 
Flexible pay options: daily or weekly pay 
401(k) retirement plan 
Leadership development programs designed to support career growth and advancement
Professional and personal development through open-access courses via Alorica Academy
Paid training and tuition reimbursement 
Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more 
Employee assistance program for personal and professional support 
Additional voluntary benefits to meet your individual needs
Monthly MLBA activities and employee engagement events
Monthly birthday celebrations and employee appreciation days
Company spirit week activities
Local restaurant discount partnership with Peter Piper Pizza
Dedicated mother’s room
Relaxation lounge with comfortable seating and TV access
Alorica Café with fresh ready-to-go meals

Our Values 

Bold – We challenge conventions and take smart risks 

Relentless – We deliver results, no matter what it takes 

Connected – We work as One Alorica because we're stronger together 

True – We show up as our authentic selves, every single day 

Ready to Join Us? 

If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. 

Apply Today!

Equal Opportunity Employer – Veterans/Disabled 

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.   

#AloricaJobs #CallCenter #CustomerServiceJobs #ElPaso

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