Receptionist, Full-time, El Paso, TX

Receptionist 

The Center for Wound Healing & Hyperbaric Medicine, LLC (CFWH) provides management and consulting services to healthcare providers in the area of wound care and hyperbaric medicine. By focusing on the needs of the patients as well as the partners we serve, The Center for Wound Healing & Hyperbaric Medicine, LLC is able to bring advanced wound healing strategies to many communities around the country.

Our Core Values: 

Compassion, Excellence, Passionate, Integrity, Dedication, Loyalty, Accountability, Enterprising.

What You'll be Doing:

• Answers telephone (non-switch board) and assists callers by either helping them directly, taking messages, and/or routing callers to the appropriate staff member.
• Greets patients upon arrival of appointment by checking them in electronically and notifying staff their appointment has arrived.
• Greets visitors and hospital staff, assisting them as appropriate.
• Schedules and registers patients for HBO therapy and/or wound care visits utilizing hospital software/systems.
• Performs clerical functions, including but not limited to, data entry, copying/scanning, filing, etc.
• Sorts and delivers incoming mail.
• Maintains a neat and clean waiting area, including circulating reading material, wiping tables when necessary, picking up garbage left behind, etc.
• Maintains a neat and organized reception desk area.
• Assists with cleanliness of employee eating area, including initiating team to clean out fridge, microwave, etc.
• Assist with transportation schedules.
• Assist with billing, coding and insurance authorizations as needed.
• Order office supplies as instructed by Office Manager/Program Director and puts away deliveries.
• Perform duties as directed by Office Manager/Program Director within scope of practice and other unit related duties as assigned.
• Maintain competencies, continuing education and certificates as required.
• Consistently adheres to company, hospital, and accrediting body clinical, safety, and compliance standards.
• Ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA) by safeguarding patient information and maintaining the highest level of confidentiality standards.
• May be responsible for participating in the onboarding and training of new team members.
• Other duties as assigned.

Requirements for This Role: 

• Current Basic Life Support (BLS) from approved agency.
• 2+ years of experience as a receptionist with an emphasis on customer service in medical clinic.
• Billing, coding and/or insurance authorization experience.
• Must possess the ability to carry out detailed written or verbal instructions independently.
• Must have professional appearance and demeanor.
• Must be highly organized with strong attention to detail.
• Strong verbal and written communication skills.
• Ability to treat others with compassion and patience.
• Ability to work in a fast-paced team-oriented environment.
• Must possess excellent interpersonal skills.
• All employees are required to comply with HIPAA policies and procedures.

Travel: 

This position may require light ground and/or air travel.

Physical Demands: 

The physical demands described are representative of those that must be met by a Wound Care Technician to successfully perform the essential competencies, duties, and requirements of this position.  These include standing, walking, driving, lifting up to 50 pounds and sitting for extended periods of time and looking at a computer screen for extended periods of time.  In addition, pushing, pulling, stooping, squatting and shifting heavy objects, as well as air travel, may be required.  Employees should ask for assistance if needed.  

Vaccination Policy: 

Employment with The Center for Wound Healing & Hyperbaric Medicine, LLC or NexGen Hyperbaric, LLC is contingent upon attesting to health clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to Hepatitis B, Influenza (Flu), MMR (Measles, Mumps and Rubella) Varicella (Chickenpox), Tdap (Tetanus and Diphtheria), Tuberculosis (TB) testing. Additional vaccinations, proof of immunity, or documentation may be required. 

Employees are responsible to obtain all required documentation at the time of hire and as needed throughout their employment.  Declination forms may be available for certain viruses/diseases. In some states, exemptions are available through an approval process for certain viruses/diseases. 

Benefits and Perks: 

NexGen Hyperbaric offers eligible full-time employees and their dependents comprehensive health benefits and programs, which include medical, vision, dental, employer paid basic life insurance, buy-up life insurance, short term disability insurance, hospital indemnity insurance, and pet insurance to help you and your family take care of your whole selves. Other benefits include an easy to manage 401(k) with a retirement readiness tool, employee discount program, generous paid time off, and holiday pay.

Equal Employment Opportunity:

The Center for Wound Healing & Hyperbaric Medicine, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As an organization, we are committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at humanresources@nexgenhyperbaric.com.