Position Title: Associate Residential Loan Originator

Reports To: Real Estate Lending Manager

Grade Level: 9

Hourly Range: $25.77-$38.66

Position Summary

The Associate Residential Loan Originator is a developing, client-facing mortgage professional who helps individuals and families understand and obtain residential financing for home purchases, refinancing, and eligible construction or other real estate lending needs. The position develops referral relationships, identifies mortgage opportunities, educates prospective borrowers, assists with applications and documentation, and supports the loan process from initial inquiry through closing.

This role is designed as a development path toward a fully independent Residential Loan Originator. The Associate Residential Loan Originator works within assigned production expectations and authority, follows Alero Financial lending standards, and receives coaching and oversight from the Real Estate Lending Manager and experienced lending partners while building mortgage knowledge, sales capability, and referral relationships.

Essential Duties and Responsibilities

Business Development and Referral Relationships

• Generate residential mortgage opportunities through member referrals, internal partnerships, networking, community involvement, and approved outreach activities.

• Build and maintain professional relationships with real estate agents, builders, attorneys, financial professionals, community organizations, and other approved referral sources.

• Represent Alero Financial professionally at homebuyer events, community programs, networking activities, and other approved business-development opportunities.

• Maintain a developing prospect and referral pipeline and complete timely follow-up with prospective borrowers and referral partners.

• Partner with branches, contact-center employees, Marketing, and other internal teams to identify and respond to residential lending opportunities.

• Conduct business-development activities in accordance with applicable RESPA, fair-lending, privacy, anti-kickback, advertising, and organizational requirements.

Borrower Consultation and Loan Origination

• Meet with prospective borrowers to understand their homeownership or refinancing goals, financial circumstances, timing, and general financing needs.

• Explain available residential mortgage products, features, eligibility considerations, documentation requirements, rate-lock processes, expected timelines, and next steps within the employee’s training and authority.

• Assist borrowers in completing accurate loan applications and obtaining required income, asset, credit, property, insurance, and other supporting documentation.

• Provide clear, accurate, and consistent information without guaranteeing approval, rates, terms, closing dates, property values, or other outcomes.

• Identify opportunities for appropriate Alero Financial products and services and coordinate referrals to qualified internal partners.

• Escalate complex scenarios, exceptions, uncertain product questions, fair-lending concerns, or requests outside assigned authority to the Real Estate Lending Manager or appropriate subject-matter expert.

Loan Process and Borrower Experience

• Guide borrowers through the mortgage process and maintain proactive communication regarding information needs, status, conditions, and anticipated next steps.

• Coordinate with processors, underwriters, appraisers, title and escrow providers, insurance representatives, Compliance, and other internal or external partners.

• Review files for completeness before submission and promptly address missing or inconsistent information within the scope of the role.

• Assist with satisfying underwriting and closing conditions and help ensure documentation is completed within established timelines.

• Maintain accurate notes, pipeline information, disclosures, communications, and supporting records in applicable systems.

• Provide a professional and supportive borrower experience from initial contact through closing and appropriate post-closing follow-up.

Compliance, Quality, and Risk Management

• Follow Alero Financial residential lending policy, underwriting guidelines, pricing and rate-lock procedures, documentation standards, approval requirements, and established workflows.

• Complete required disclosures and other assigned activities accurately and within applicable regulatory or organizational timelines.

• Protect borrower information and comply with privacy, information-security, identity-verification, and records-retention requirements.

• Apply fair-lending and fair-housing principles consistently and refer similarly situated applicants to the same approved products, processes, and standards.

• Complete all required licensing, registration, continuing education, compliance, sales, product, and systems training.

• Promptly report suspected fraud, misrepresentation, conflicts of interest, steering, prohibited referral arrangements, or other compliance concerns.

Professional Development and Performance

• Develop working knowledge of conventional, government-supported, construction, first-time-homebuyer, and other residential loan products offered or supported by Alero Financial.

• Build proficiency in borrower consultation, application quality, pipeline management, referral development, product matching, and mortgage regulations.

• Actively seek and incorporate coaching from the Real Estate Lending Manager, experienced originators, processors, underwriters, and Compliance.

• Meet assigned activity, service, quality, compliance, and developing production expectations established for the position.

• Contribute ideas that improve borrower experience, referral development, process consistency, and residential lending results.

• Perform other related duties and development assignments consistent with the scope and level of the position.

Qualifications

Education and Experience

• High school diploma or equivalent required; associate or bachelor’s degree in business, finance, real estate, economics, or a related field preferred.

• Prior experience in banking, mortgage lending, real estate, sales, customer service, business development, or financial services preferred.

• An equivalent combination of education and directly relevant experience may be considered.

• Ability to obtain and maintain required Nationwide Multistate Licensing System and Registry registration and any other required licensing or registration.

Knowledge, Skills, and Abilities

• Strong communication, relationship-building, sales, organization, follow-through, and borrower-service skills.

• Interest in developing mortgage product, credit, income, asset, property, disclosure, and loan-process knowledge.

• Ability to explain complex information clearly and accurately to borrowers with different levels of financial knowledge.

• Ability to develop referral relationships while maintaining appropriate regulatory and ethical boundaries.

• Ability to manage multiple borrowers, files, deadlines, and follow-up commitments in a regulated environment.

• Sound professional judgment and willingness to seek guidance when a question or request is outside assigned authority or experience.

• Proficiency with Microsoft 365 and ability to learn mortgage loan-origination, pricing, customer-relationship, and document-management systems.

• Ability to maintain confidentiality and protect sensitive personal and financial information.

• Valid driver’s license and ability to travel locally for borrower meetings, referral visits, community events, and business-development activities.

Applicable federal and multi-state regulations including, but not limited to:

Federal Credit Union Act
NCUA Rules and Regulations (12 CFR Chapter VII)
NCUA Part 701 – Organization and Operation of Federal Credit Unions
NCUA Part 722 – Appraisals
NCUA Part 741 – Requirements for Insurance
NCUA Part 748 – Security Program, BSA Compliance, and Suspicious Activity Reporting
NCUA Part 749 – Records Preservation Program
NCUA Part 760 – Loans in Areas Having Special Flood Hazards
Truth in Lending Act (TILA) / Regulation Z
Real Estate Settlement Procedures Act (RESPA) / Regulation X
Equal Credit Opportunity Act (ECOA) / Regulation B
Home Mortgage Disclosure Act (HMDA) / Regulation C
Fair Housing Act
Fair Credit Reporting Act (FCRA)
Fair and Accurate Credit Transactions Act (FACT Act)
Gramm-Leach-Bliley Act (GLBA)
Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act)
Dodd-Frank Wall Street Reform and Consumer Protection Act
Consumer Financial Protection Act
Ability-to-Repay and Qualified Mortgage Rule (ATR/QM)
Loan Originator Compensation Rule
TILA-RESPA Integrated Disclosure Rule (TRID)
Homeowners Protection Act (HPA)
Flood Disaster Protection Act
Bank Secrecy Act (BSA)
USA PATRIOT Act
Anti-Money Laundering Act of 2020
Office of Foreign Assets Control (OFAC) Regulations
Electronic Signatures in Global and National Commerce Act (E-SIGN Act)
Uniform Commercial Code (UCC)
Servicemembers Civil Relief Act (SCRA)
Military Lending Act (MLA)
Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) Requirements
Identity Theft Red Flags Rule
State Mortgage Lending Laws
State Mortgage Loan Originator Licensing Laws
State Consumer Credit Laws
State Fair Lending Laws
State Real Estate Settlement Laws
State Appraisal Laws
State Privacy Laws
State Data Security Laws
State Data Breach Notification Laws
State Identity Theft Protection Laws
State Electronic Transactions Acts
State Unfair and Deceptive Acts and Practices (UDAP) Laws
State Record Retention Laws
State Notary and Electronic Notarization Laws
State Anti-Predatory Lending Laws
Nationwide Multistate Licensing System (NMLS) Requirements
Fannie Mae Selling Guide Requirements
Freddie Mac Seller/Servicer Guide Requirements
FHA Mortgagee Requirements
VA Loan Guaranty Regulations
USDA Rural Development Loan Program Requirements

While performing the duties of this job, the employee is frequently required to sit, view information on a computer screen, and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Telephone conversations may be monitored or recorded for the purposes of training, coaching, feedback and quality assurance on an unannounced basis.

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