Office Assistant

Job Details: Job Location: Elizabethtown - ELIZABETHTOWN, KY, Salary Range: Undisclosed, Position Title: Front Office AssistantDepartment: Office ManagementReports To: Office ManagerFLSA Status: Non-Exempt (Hourly)Position SummaryThe Front Office Assistant serves as the first point of contact for clients and plays a critical role in ensuring efficient daily operations within the clinic. This position is responsible for scheduling, client check-in/check-out, insurance verification, and maintaining accurate records within the electronic medical record (EMR) system.The Front Office Assistant contributes directly to patient experience, provider productivity, and overall office workflow.Minimum Qualifications High School Diploma or GED required Prior experience in a medical, behavioral health, or customer service setting preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Basic computer skills and ability to learn EMR systems Strong attention to detail and organizational skills Essential Functions & Responsibilities Answer incoming calls, route appropriately, and assist with scheduling, cancellations, and general inquiries. Manage provider schedules by: Filling open appointments Monitoring cancellations and rescheduling as needed Verify and update client demographics and insurance information for accuracy. Conduct appointment reminder calls and follow up on unconfirmed appointments. Perform client check-in duties: Greet clients professionally Collect copayments Notify providers of client arrival Distribute and collect intake paperwork Copy and verify insurance cards Perform client check-out duties: Schedule follow-up appointments Provide necessary documentation (e.g., school/work notes) Maintain accurate financial records, including: Daily cash journal Credit card transactions End-of-day reconciliation and reporting to Office Manager Scan, upload, and maintain documentation in the EMR system. Process medical record requests in accordance with agency policies and HIPAA regulations. Open and close the office according to established procedures. Maintain a clean, organized, and professional front office environment. Perform additional duties as assigned by the Office Manager. Compliance & Professional Expectations Adheres to Astra Behavioral Health policies and procedures Maintains confidentiality in accordance with HIPAA Demonstrates professionalism and customer service in all interactions Completes required trainings and participates in in-services Work Environment & Expectations Fast-paced, high-volume office environment Frequent interaction with clients, families, and providers Requires the ability to multitask and manage competing priorities Position is primarily sedentary with frequent computer useQualifications: Minimum Qualifications High School Diploma or GED required Prior experience in a medical, behavioral health, or customer service setting preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Basic computer skills and ability to learn EMR systems Strong attention to detail and organizational skills