Outreach Coordinator

Job Title: Outreach Coordinator

Department: Outreach & Stakeholder Engagement

Reports To: Christina Vickers

Supervises: Street Outreach Specialists (2)

Hours: 40 hours per week

Compensation: $28-$30 per hour, depending on experience

Benefits: 100% of insurance premiums covered for you for medical, dental, life, and vision, and 60% of medical premiums covered for your dependents to ensure you and your family have quality care.

Location: Ellensburg, WA; travel required to Kittitas, Chelan/Douglas, and Grant/Adams counties.

• Supervise, schedule, and support Street Outreach Specialists serving Kittitas, Chelan/Douglas, and Grant/Adams counties
• Maintain a calendar of outreach activities, including street outreach, community events, workshops, appearances, and other communication opportunities
• Coordinate outreach coverage, routes, and priorities across the service area, including targeted outreach for specific individuals and/or locations as required
• Engage directly in client outreach as needed in accordance with the outreach calendar
• Collaborate with Client Advocate(s) and Care Navigation around our highest-barrier clients to ensure smooth handoffs from outreach to services
• Provide day-to-day guidance, problem-solving, and case consultation to field staff
• Ensure timely and accurate records and reports of outreach efforts within HMIS and the coordinated entry system

• Build relationships and partner with residents, local agencies, elected officials, and community stakeholders
• Build and sustain strong working relationships with existing collaborative partners and cultivate new ones
• Maintain the Community Partner Matrix, a database of community partners with contact details for individuals at various levels in each organization
• Serve as liaison to community groups identified by leadership and/or the work plan
• Work with like-minded community groups to identify and prioritize community issues
• Align efforts with relevant Program Manager(s) to support coordinated care for mutual clients

• Track stakeholder engagement commitments assigned to staff at all levels, including Managers, Directors, and Executive leadership
• Conduct regular check-ins with assigned staff on progress and follow up on lapsed commitments
• Review engagement activities against the agency's Stakeholder Engagement Plan
• Report results, trends, and gaps to EMT and EM2 so leadership can take corrective action and keep strategy aligned

• Prepare regular reports on outreach and engagement activity for leadership and funders
• Contribute to development and upkeep of the agency's Outreach & Stakeholder Engagement SOP
• Support grant reporting and compliance requirements related to outreach funding

• 2+ years of experience in outreach, community engagement, case management, or human services
• Experience coordinating or supervising staff or volunteers
• Valid WA driver's license, reliable transportation, and insurability
• Acceptable criminal history report
• Reliable and punctual
• Present a professional image as a representative of HopeSource
• Maintain a high degree of confidentiality relative to work performed
• Establish and maintain effective professional working relationships with co-workers, management, partner agencies, and the community
• Comfortable holding others, including senior leaders, accountable to commitments
• Ability to work with low-income populations with respect and compassion
• Demonstrated ability to build successful collaborative relationships with a wide range of stakeholders, from local, county, and state government and elected officials to service providers, healthcare, law enforcement, faith communities, and community members, as well as co-workers and management.
• Effective communication skills and a professional attitude
• Ability to work independently, prioritize work, and manage multiple priorities on deadline
• Schedule flexibility: evenings, early mornings, and weekends may be required for community meetings, events, or outreach needs

• Experience in social work, human services, public administration, or related field
• Experience working with people experiencing homelessness or housing instability
• Familiarity with HMIS, coordinated entry, or similar data systems
• Knowledge of Central Washington community resources
• Training in trauma-informed care, harm reduction, or Housing First principles

• Lead by example and develop staff in the principles of CASTLE, expecting consistency in performance based on those principles and playing them out in job duties
• Embody and exemplify CASTLE values in interactions both internal and external to the organization: Courage, Authenticity, Service, Truth, Love, and Effectiveness