Emergency Dispatch Operator

Job DetailsJob Location: Erie, PA 16502Nature and Scope This position is fully responsible for receiving, evaluating, processing and dispatching emergency and non-emergency calls for assistance from the general public and other public safety agencies following established procedures. The Communications Specialist is also responsible for initiating Emergency Medical Dispatch (EMD) pre-arrival instructions in accordance with approved protocols. Job activity often includes a rotating shift, nights, weekends, holiday, and overtime as required.  QualificationsEntry Qualifications: To fulfill the requirements for this position the incumbent must: •    have demonstrated the ability to handle multiple tasks efficiently and effectively. •    possess the ability to speak clearly and concisely over the radio and telephone. •    have demonstrated excellent verbal and written communication skills. •    have demonstrated the ability to function and maintain composure and professionalism under stressful conditions. •    have demonstrated the ability to handle telephone communication with courtesy and efficiency. •    An extensive background working in a multi-agency (Police, Fire, EMS) communications center may be considered in lieu of the above or be certified within their training/orientation period. •    possess minimal typing skills. •    have knowledge of emergency dispatching methods using various communications equipment, including CAD or similar equipment. •    have prior experience as a public safety dispatcher. •    be a certified EMD (Emergency Medical Dispatcher) or be certified within one (1) year of being employed as a Communications Specialist I. Education and/or Experience: High school diploma or general education degree (GED); One-year related experience and/or training.  EmergyCare is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.