About McIntosh Trail

At McIntosh Trail Community Service Board, we offer individuals experiencing symptoms associated with mental illness, addictive disease and/or developmental disability the hope for optimal functioning and recovery by providing quality behavioral health services and supports.

IT Support Specialist

Under supervision, provides management information system user support on a continuing basis either by phone

or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs.

May develop and conduct training programs for software/hardware users.

Responsibilities

Provides customer support in the maintenance of systems
Provides ongoing operational and user assistance to address application problems, provides on call application support and assists users with application operations
Provides technical support in the operation and use of application software systems
Receives additional training, as required to gain full proficiency and experience in all areas
Communicates with all levels of management and user department personnel to discuss job execution status, request for reprints, equipment status and related problems that may occur
Develops materials and methods to be used in training others in the use of various hardware and software
Installs and/or upgrades software on PC's as instructed

Qualifications

Associate's degree in information technology, Computer Science OR a related field OR Equivalent training or

certifications.

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