Store Manager, Trendz

Delaware North Parks and Resorts is hiring a Store Manager to lead our team at Trendz at the Park in Estes Park, Colorado. In this role, you will be responsible for the daily success of a specialty retail store and its supporting warehouse, delivering business results while maintaining a highly curated, guest-focused shopping experience. You will lead store, warehouse, inventory, merchandising, and team operations; maintain elevated visual standards; and ensure compliance with company policies, environmental initiatives, and all regulatory requirements.

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

• Lead day-to-day store and warehouse operations, ensuring consistent execution, operational readiness, and an exceptional guest experience
• Hire, onboard, train, coach and provide performance feedback to build a strong, service-focused team
• Partner with corporate support teams to execute visual merchandising, promotions, and retail initiatives; maintain elevated floor sets, visual storytelling, pricing integrity, and product presentation
• Build schedules and manage payroll to business levels; ensuring accurate timekeeping
• Drive sales, conversion, and inventory accuracy; review sales, labor, inventory, and operational reports to identify trends and gaps, take corrective action, and communicate results to leadership
• Oversee receiving, transfers, min/max, inventory movement, price changes, shipping, cycle counts, and physical inventory activities; maintain accurate records and an organized operation
• Model company values and hold the team accountable to policies and procedures
• Ensure compliance with employment, safety, sanitation, and EEO requirements
• Perform additional duties as assigned
• Ability to drive a company vehicle

• 3–5 years of retail operations experience, preferably in a specialty, gift, home décor, or high-volume environment
• Minimum 2 years of people leadership experience as a store manager, assistant manager, or comparable leader, including hiring, coaching, scheduling, and performance management
• Experience with visual merchandising, inventory control, and warehouse operations.
• Strong business ownership, leadership, guest service, communication, merchandising, and organizational skills
• Proficiency with POS systems, inventory management tools, and Microsoft 365 applications (Excel, Word, PowerPoint, SharePoint, Teams, Outlook)
• High school diploma or GED required; associate or bachelor’s degree in business, retail management, merchandising, or a related field preferred
• Must possess a valid driver's license

• Ability to lift up to 50 pounds
• Constant standing, lifting, climbing stairs, and repetitive motions
• Bending, reaching, and climbing on ladders