RETAIL ASSET PROTECTION SPECIALIST-OREGON

Job Details: Job Location: GOODWILL ADMINISTRATION - EUGENE, OR, Salary Range: $180.00 - $24.00Hourly, JOB SUMMARYThe Retail Asset Protection Specialist supports a safe, secure store environment by observing store activity, identifying potential risks, and reporting concerns to prevent loss and promote safety. This position engages customers in a professional, service-oriented manner and partners closely with store management and asset protection teams to uphold company policies.  ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Observe store activity and monitor surveillance systems and other asset protection tools, in compliance with company policy, privacy requirements, and applicable laws, to identify, deter, and report potential theft, fraud, and safety risks. This includes indicators of internal and external loss while always maintaining confidentiality and professionalism. Maintain a visible asset protection presence on the sales floor to deter theft, promote safety, and support a positive shopping environment. Engage customers professionally using approved customer service, theft deterrence, and de-escalation techniques. Maintain a hands-off approach, avoid unnecessary confrontation, and do not physically apprehend, detain, pursue, or restrain suspected shoplifters. Accurately document suspected theft, trespass violations, safety hazards, incidents, and policy concerns using approved reporting systems. Issue verbal and written trespass notices when authorized and trained, in accordance with company policy and applicable laws. Respond appropriately to incidents, emergencies, and potentially threatening situations by following established procedures, summoning management, and contacting emergency services when required. Observe compliance with asset protection, safety, and operational policies; identify and report safety hazards, unsafe conditions, workplace risks, and potential policy violations to appropriate management.  Assist with loss prevention audits, inventory controls, compliance checks, and follow-up activities to support the reduction of shrink and operational risks. Partner with store management, safety teams, and asset protection leadership to support authorized investigations and follow-up actions by providing factual observations, incident documentation, and relevant information while maintaining confidentiality. Protect confidential employee, customer, and company information and ensure surveillance footage, incident records, and other sensitive information are accessed, maintained, and shared only as authorized. Participate in required training related to loss prevention, asset protection, safety, emergency response, de-escalation, workplace violence prevention, and applicable regulatory requirements. Travel between assigned store locations as scheduled. Perform other related duties as assigned, consistent with the position's responsibilities and company policies.Qualifications: EXPERIENCE Minimum of one year of experience in retail, asset protection, loss prevention, security, safety, or a related customer-facing environment.   Experience with hands-off theft deterrence, surveillance systems, incident reporting, or customer de-escalation preferred. Ability to remain calm, professional, and objective during challenging customer interactions. EDUCATIONHigh school diploma or General Educational Development (GED), or equivalent qualification as permitted by applicable law and licensing requirements. CERTIFICATES, LICENSES, REGISTRATIONSMust: Be at least 21 years of age. Possess and maintain a valid, state-appropriate (Oregon or Alaska) driver’s license and maintain a driving record that meets the organization’s insurability requirements.  Have reliable transportation and be available to travel to various worksites as required. All Positions: Complete in-house asset protection policy and customer service expectations training within 90 days of hire.Oregon Positions: Possess and maintain Oregon Department of Public Safety Standards and Training (DPSST) unarmed private security professional certification, or obtain within 90 days of hire date and before performing regulated private security duties. PHYSICAL DEMANDS OF WORK REQUIREMENTSThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Frequently required to stand and/or walk for extended periods, up to eight (8) hours per shift. Occasionally required to sit, bend, twist, kneel, crouch, climb, and reach while navigating retail sales floors, stockrooms, and other assigned work areas. Use computers, surveillance equipment, electronic reporting systems, and other asset protection tools. Occasionally required to navigate uneven surfaces or outdoor areas. Visual abilities necessary to observe store activity, monitor surveillance systems, and identify potential safety and security concerns. Ability to communicate effectively with customers, employees, management, and emergency personnel. Occasionally lift, carry, push, or pull materials weighing up to 25 pounds, as required by assigned duties.  Move safely throughout retail and donation environments while maintaining awareness of surrounding activities and potential hazards. WORK ENVIRONMENTWork may be indoors or outdoors and is primarily performed in a fast-paced retail environment. Employees may encounter changing temperatures, dust, odor, elevated noise levels, and interactions with upset, uncooperative, or potentially threatening individuals. The position may involve exposure to safety hazards, including broken glass, sharp objects, and other materials commonly encountered in a retail and donation environment.Personal Protective Equipment (PPE) is provided as required by job duties.  Goodwill Industries has a zero-tolerance drug and alcohol policy. All job offers are contingent on passing a background check including a drug and alcohol test that includes screening for THC.