Assistant Health Center Manager_Health Center

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

About the Position

Under the direction of the Health Center Manager, the Assistant Health Center Manager plays an important role in supporting daily health center operations, supervising staff, and ensuring patients receive compassionate, high-quality reproductive and sexual healthcare services, including abortion care.

As a member of the health center leadership team, you'll help create a welcoming, inclusive environment while supporting operational efficiency, staff development, and exceptional patient experiences.

This position offers an opportunity to develop and strengthen healthcare leadership skills through hands-on involvement in patient care, team supervision, quality assurance, and health center operations. You'll work closely with the Health Center Manager to achieve organizational goals and help lead the health center when the manager is not onsite.

What you'll be doing

As an Assistant Health Center Manager, you'll be a key resource for both patients and staff, helping ensure the health center operates efficiently while maintaining the highest standards of patient care.

You'll balance clinical support with administrative and supervisory responsibilities, assist with staff training and development, monitor operational performance, and help identify opportunities to improve patient access and satisfaction.

You'll contribute to a positive workplace culture while supporting Planned Parenthood's commitment to delivering accessible, equitable, and patient-centered healthcare.

Key Responsibilities

Health Center Operations & Leadership

• Assist the Health Center Manager with daily operations, staff coordination, and administrative responsibilities.
• Support efficient patient scheduling, patient flow, and health center productivity to maximize access to care.
• Monitor patient census, operational performance, and productivity goals while identifying opportunities for improvement.
• Assist with tracking health center revenue, expenses, and financial performance.
• Support financial accountability through daily deposits, transaction reconciliation, accurate reporting, and adherence to fiscal policies.
• Coordinate supply ordering, inventory management, and proper storage of medical and office supplies.
• Conduct monthly supply inventories and assist with annual property and inventory assessments.
• Partner with the Health Center Manager to prioritize operational needs, address challenges, and implement improvements.
• Assume delegated leadership and supervisory responsibilities when the Health Center Manager is not onsite.
• Participate in special projects, organizational initiatives, and other assigned responsibilities.

Team Supervision & Staff Development

• Support recruitment, interviewing, and selection of health center staff.
• Provide day-to-day supervision, coaching, and guidance to assigned team members.
• Assist with employee performance evaluations, ongoing feedback, and performance improvement efforts.
• Identify and promptly address staff performance concerns while keeping the Health Center Manager informed.
• Coordinate and support onboarding and training to ensure new employees demonstrate appropriate competencies before working independently.
• Monitor staff interactions with patients to ensure professionalism, compassion, and adherence to organizational standards.
• Promote teamwork, accountability, and a collaborative, supportive work environment.

Patient Care & Experience

• Provide compassionate, nonjudgmental, patient-centered care and education in accordance with established protocols and training.
• Support the clinical team in delivering reproductive and sexual healthcare services.
• Respond to patient questions and concerns with professionalism, empathy, and respect.
• Assist with resolving patient concerns and identifying opportunities to improve satisfaction.
• Gather and evaluate patient feedback to support continuous improvement.
• Ensure staff consistently demonstrate effective communication and exceptional customer service.
• Help maintain a safe, welcoming, and inclusive environment for all patients.

Quality Assurance, Compliance & Risk Management

• Support quality assurance initiatives through patient chart reviews, follow-up audits, and laboratory compliance monitoring.
• Monitor adherence to clinical and operational policies, procedures, and protocols.
• Assist with maintaining compliance with HIPAA, OSHA/WISHA, and applicable healthcare regulations.
• Protect the confidentiality of patient, employee, volunteer, donor, and organizational information.
• Identify and communicate potential compliance concerns, safety issues, and operational risks.
• Support continuous quality improvement efforts that promote patient safety, operational excellence, and organizational accountability.

Team Collaboration & Professional Development

• Participate in staff meetings, leadership discussions, training sessions, and assigned committees or workgroups.
• Collaborate with health center leadership and staff to support organizational priorities.
• Demonstrate professionalism and uphold Planned Parenthood's code of conduct and customer service standards.
• Support organizational commitments to equity, diversity, and inclusion.
• Pursue ongoing professional development and opportunities to strengthen healthcare leadership competencies.
• Travel periodically to other affiliate locations as needed.

Required Qualifications

• High school diploma.
• At least 2 years of experience working in a healthcare environment.
• Knowledge of medical terminology, medical documentation, and standard medical office practices.
• Strong communication, organizational, problem-solving, and customer service skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced healthcare environment.
• Ability to communicate sensitive healthcare information with accuracy, empathy, and professionalism.
• Ability to establish effective working relationships with patients, colleagues, and organizational leadership.
• Ability to maintain confidentiality and exercise sound judgment when addressing sensitive situations.

Preferred Qualifications

• Experience working in reproductive or sexual healthcare.
• Previous experience in a supervisory, team lead, or healthcare operations role.
• Experience with electronic medical records (EMR/EHR) and patient management systems.
• Proficiency in Microsoft Office Suite.
• Experience supporting staff training, quality assurance, or healthcare operational improvement initiatives.

What Makes You Successful

• You are passionate about expanding access to equitable, high-quality reproductive healthcare.
• You enjoy supporting and developing others while building a collaborative and accountable team.
• You can balance patient care needs with operational and administrative responsibilities.
• You approach challenges with sound judgment, flexibility, and a solutions-oriented mindset.
• You communicate with compassion, professionalism, and respect.
• You are detail-oriented and committed to maintaining high standards for patient safety, quality, and compliance.
• You thrive in a fast-paced environment and can confidently manage competing priorities.
• You are eager to grow your leadership skills and contribute to a mission-driven healthcare organization.

Salary Range:

Washington: $32.25 - $53.75 hourly 

*Actual starting pay will be determined based on factors including, but not limited to, relevant experience, education, internal equity, geographic location, and the budgeted hiring range established for the position.

Location:

Everett Healthcenter

Mon: 10:00AM – 6:00PM

Tue: 8:00AM - 4:00PM

Wed: 8:00AM - 4:00PM

Thr: 10:00AM - 6:00PM

Fri: 8:30AM - 4:30PM

Sat: 8:30AM - 4:30PM

* Schedule will be determined around Healthcenter needs. Healthcenter hours are subject to change.

Position Type:

Full-Time / 37.5 hours per week / Exempt

*This is a union role – United Food & Commercial Workers 3000

Benefits Eligibility:

This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.

Other Information:

All our employees must present proof of receiving a current flu shot prior to their first day of employment.

What we expect from you:

• That you adhere to our code of conduct, policies, procedures, and protocols.
• That you always demonstrate a high degree of professionalism.
• That you always support and model our customer service standards.
• That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:

At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, and inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.

Equal Employment Opportunity:

PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.