Senior Sales Operations Analyst

PositionTitle: Senior Sales Operations Analyst

Base Salary: $70,000to $99,300 annually DOE

Benefits: Medical,dental, vision, 401k, flexible spending account, paid sick leave and paid timeoff, parental leave, quarterly performance bonus, training, career growth andeducation reimbursement programs.

ZiplyFiber is a local internet service provider dedicated to elevating theconnected lives of the communities we serve. We offer the fastest homeinternet in the nation, a refreshingly great customerexperience, and affordable plans that put customers incharge. 

Asour state-of-the-art fiber network expands, so does our need for teammembers who can help us grow and realize our goals.  

Our CompanyValues: 

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. 
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  
  

• Earning Your Trust: We build trust through clear, honest, human communication. 
  

Job Summary

The Senior Sales OperationsAnalyst supports the Residential Sales organization by driving operationalexcellence across performance reporting, incentive administration, and cross‑functional execution. Thisrole blends analytics, systems management, process improvement, and programcoordination to ensure accurate sales performance tracking, effective incentiveprograms, and scalable operational workflows. The analyst serves as a keypartner to Sales Enablement, Finance, HR, Business Intelligence, and SalesLeadership.

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range ofduties performed by the employee and not intended to reflect all dutiesperformed.

Sales Performance Analytics & Reporting

·        Produce and maintain daily, weekly, and monthlysales performance reporting using Power BI, Salesforce, Smartsheets, and Excel,including installs, fiber penetration, conversion, cancellations, slippage, andchurn trends.

·        Conduct cohort, ramp, tenure, attrition, andincentive effectiveness analyses to support leadership decision‑making.

Sales Incentives & Commissions Administration

·        Administer and audit sales incentives,commissions, SPIFFs, flash incentives, backend referrals, payroll exceptions,and rewards programs, ensuring accuracy, compliance, and audit readiness.

·        Serve as subject matter (SME) expert andoperational partner for incentive and rewards platforms. (Salesforce SPIFFtools, Buyapowa, Awardco, CDP, Smartsheets).

Sales Operations Execution & Process Management

·        Manage core residential sales operationalworkflows, including quota tracking and edits, sales processing, rampprocessing, order integrity, and account uploads.

·        Perform auditing, QA reviews, andtroubleshooting related to commissions, ECP documentation, disciplinarytracking, job requisitions, and sales order integrity.

Operational Governance, Systems & Cross-Functional Support

·        Maintain and govern standard operatingprocedures (SOPs), policies, documentation libraries, and change‑impactassessments.

·        Maintain and administer operational tools andsystems, including Smartsheets, SharePoint, Power BI dashboards, and accessmanagement.

·        Provide operational and analytical support toSales Enablement, Finance, HR, Business Intelligence, and CX leadershippartners.

·        Support leadership meetings, all‑hands sessions,advisory boards, sales events, and operating rhythms through reporting,presentation development, logistics, and follow‑up actions.

·        Support permit research, ordinance gathering,documentation, and compliance activities as required.

Other Duties

·        Performsother duties as required to support the business and evolving organization.

Required Qualifications:

·        High school diploma or GED.

·        Bachelor’s degree in Business, Finance, Analytics, Operations, or arelated field, or equivalent relevant experience.

·        Minimum of three (3) years of experience in sales operations, businessoperations, analytics, or a related role.

·        Advanced proficiency in Excel and experience with reporting anddashboard tools such as Power BI.

·        Experience working with CRM and incentive compensation systems (e.g.,Salesforce).

Preferred Qualifications:

·        Experience supporting residential or frontline sales organizations.

·        Knowledge of incentive compensation design, commissions auditing, andSOX‑lite controls.

·        Familiarity with Buyapowa, Awardco, CDP, or similar rewards platforms.

·        Experience working in a high-growth,performance-driven sales environment.

·        Strong communication skills and comfort partnering with seniorleadership.

Knowledge, Skills, and Abilities:

·        Abilityto work independently and apply sound judgment and reasoning skills to avariety of situations.

·        Abilityto multi-task and collaborate effectively with other personnel to meetdeadlines.

·        Strongverbal and written communication, attention to detail, and organizationalskills.

·        Abilityto work within critical deadlines.

·        Abilityto adjust to rapidly changing priorities and schedules.

·        Abilityto provide excellent customer service.

Work Authorization

Applicants must be currently authorized towork in the US for any employer. Sponsorship is not available for thisposition.

Physical Requirements

The physical demands describedhere are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.

Essential and marginal functions may requiremaintaining physical condition necessary for bending, stooping, sitting, walking,or standing for prolonged periods of time; most of time is spent sitting in acomfortable position with frequent opportunity to move about. The employee mustoccasionally lift and/or move up to 25 pounds. Specific vision abilitiesrequired by the job include close vision, distance vision, color vision,peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting withexposure to computer screens and requires extensive use of a computer,keyboard, mouse, and multi-line telephone system. The work is primarily amodern office setting.

At all times, Ziply Fiber must be yourprimary employer. Unless otherwise prohibited by law, employees may not holdoutside employment nor be self-employed without obtaining approval in writingfrom Ziply Fiber. In holding outside employment or self-employment, employeesshould ensure that participation does not conflict with responsibilities toZiply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber isan equal opportunity employer. Ziply Fiber will consider all qualifiedcandidates regardless of race, color, religion, national origin, gender, age,marital status, sexual orientation, veteran status, and the presence of anon-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment backgroundcheck as conditions of employment. Ziply Fiber may require a pre-employmentdrug screening.

Ziply Fiber is a drug free workplace.