Service Coordinator

NextGen Security LLC 

Company  

NextGen Security LLC  

Location  

Exton, PA 

Industries  

Security and Surveillance  

Job Type  

Full Time Employee  

Years of Experience  

          Entry Level 

Career Level  

         No Experience Required 

Exemption 

         Exempt 

Service Coordinator 

What we’re looking for: 

We are in search of a self-motivated, highly organized and customer-focused individual to join our fast growing and dynamic team.  

What you’ll be doing: 

The Service Coordinator serves as the central communication point between customers, technicians, project managers, and internal departments. This role is responsible for scheduling service calls, coordinating technician dispatch, managing customer communications, processing service documentation, and ensuring a high level of operational efficiency and customer satisfaction. 

The ideal candidate thrives in a fast-paced environment, possesses strong administrative and communication skills, and can effectively manage multiple priorities while maintaining attention to detail.  

This position is one we hold in high regard in order to provide the level of service excellence our customers expect and deserve.  Specific duties to include: 

• Scheduling Technicians and Sub-Contractors 

• Scheduling Service Calls  

 Scheduling Site Inspections & Preventative Maintenance Calls 

• Provide detailed weekly service reports as required by Clients 

 Tracking service calls and technician productivity  

 Processing RMA’s for service parts & repairs 

What you bring to the table: 

• Bachelor or equivalent degree or experience 

• Service or Operational experience preferred 

• Experience with Microsoft Word, Excel, and Outlook. 

Additional Skills 

• Must be able to communicate effectively and professionally in both written and verbal manner to customers and to those within the company 

• Must possess a positive attitude and be willing to interact with customer, co-workers, and other personnel at all times 

• Commitment to integrity and to the Company Standards and Procedures 

• Attention to detail and accuracy is a must 

What we bring to the table:  

• Compensation based upon background and experience 

 Full benefits package 

 Vacation 

 Cellphone Allowance 

We are an equal opportunity employer and drug- free workplace. Pre-employment drug screens and background checks will be conducted. Employees are subject to appropriate routine drug screens, based on job classification. 

Application Process 

Please submit your resume, references and your requested salary range when applying for this position to careers@nextgensecured.com 

 
More About Us 
NextGen Security is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation, management and on-going maintenance services. Our company accomplishes this by hiring only the most experienced and best-qualified talent the security industry has to offer. Management team and staff members have 10-25 years of commercial and industrial security industry expertise with single site, multi-facility, plant-wide, campus-wide, regional, national and international security projects.  If that wasn’t convincing enough, check out what our employees say about working at NextGen: https://www.youtube.com/watch?v=qLQVPTlAlJM 

Notice To Employment / Recruitment Agents 
Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from NextGen Security’s HR department. Any agency candidate submission may only be submitted to positions opened to the agency through openings available via NextGen Security’s website. NextGen Security will only pay a fee for candidates submitted or presented where there is a contract communication in place between the Employment / Recruitment agents and NextGen Security, and only if the candidate is submitted via approval from NextGen Security’s HR department. Candidates submitted or presented by Employment / Recruitment Agents without a full approval from NextGen Security’s HR department shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.