Operations and Support Team Specialist

JOB SUMMARY:

Creative Solar USA is hiring an Operations and Support Team Specialist in Kennesaw. This person is the front line

for incoming calls. The work is servicing existing systems, bringing on orphaned clients, and supporting the operations team.

You need to be comfortable on a computer, clear in your communication on the phone, and willing to learn the rest

of the solar business from the inside. Knowledge of solar, and of service and repair on solar systems, is preferred.

That means familiarity with manufacturers such as Enphase, SolarEdge, Tesla, Franklin, and others.

SALARY OR HOURLY RANGE: $18.50/HR ($25.00 When you are in the field with the install crews and the design team)

What you will do

• Answer and manage incoming calls for operations and service.

• Support day-to-day operations with the operations team.

• Follow up with existing customers by phone and email.

• Learn the internal process of generating quotes for service calls.

• Communicate with manufacturers and assist in troubleshooting.

• Watch solar systems for warnings and alerts, and call the customer to work the issue.

• Learn the company platforms, including JobNimbus.

• Get the manufacturer certifications we assign. That includes Enphase, Tesla, Franklin, and SolarEdge. The company pays for those.

• Train with internal staff on operations and maintenance.

• Review recorded inbound calls so you learn the products and how we talk to customers.

• Log notes in the service CRM for every customer interaction.

• Coordinate with field crews (Install Leads, Electrical Teams, project managers, and sales reps).

• Spend regular time with the install crews so you understand the work and can support them.

• Help engineering and design with site evaluations when needed.

• Show punctuality, a positive attitude, a desire to learn new technology, and be innovative and collaborative.

Compensation

• Starting pay is $18.50 per hour.

• When you are in the field with the install crews and the design team, the rate is $25.00 per hour.

• Service-call overrides and commissions are on top of the hourly rate. Those calls may take a few months to start.

• This starts as a four-week trial. It can become permanent based on how the work goes.

Benefits

• Health, vision, and dental, and the 401(k), start after 90 days.

• Paid time off is earned as you work. You accrue 1.6 hours a week. You need 90 days on the job, and accrued

time, before you can take it. As of October 10, 2025 the plan is 15 days a year, accrued at 2.31 hours a week. If you do not use the time you accrue through the end of the year, up to 3 days can carry into 2027.

• Company-paid holidays.