Tour Guide

Position Summary: 

The Tour Guide warmly welcomes guests and proactively offers them information on operations and answers questions. 

Duties and Responsibilities: 

• Proactively greet guest, groups of guests, and schools within earshot with a warm welcome 

• Communicate ticket prices accurately 

• Follow the Find a Way to Their Heart service program with visitors, coworkers, and vendors 

• Ensure group leaders are guided efficiently 

• Document group and school group’s activities in numerical order on the check off sheet 

• Command attention and take the lead with group leaders and teachers 

• Explain and start exhibits as needed 

• Ensure exhibits are clean and working 

• Report to management in the instance an exhibit is having an issue 

• Obtain and share accurate farm knowledge with guests and co-workers 

• Complete daily operational checklist in area of responsibility 

• Complete daily cleaning checklist in area of responsibility 

• Solve problems as they occur 

• Work in a fast-paced environment paying attention to each guest and remembering which attractions they experienced and which ones they have yet to experience 

• Professionally, politely, and positively communicate to guests and co-workers 

• Manage time effectively and adapt quickly to changing priorities 

• Follow written and verbal instructions from company operating procedures and/or management  

• Stay organized in manner, with materials, and company property 

• Stay in constant communication with other departments informing them of guests’ activities and their desires 

• Multitask and anticipate the needs of guests 

• Communicate departmental improvement ideas to management 

• Find projects to work on during idle times  

• All other duties as assigned 

Position Requirements:  

• Effective listening and communication skills 

• Have a keen eye for detail  

• Demonstrated integrity and ethical standards  

• Moderate technical expertise and knowledge of company products and equipment 

• Problem solving abilities  

• Comfortable with a fast-paced environment 

• Professional, outgoing, and polite demeanor and appearance 

• Able to handle a moderate activity level and maneuver quickly 

• Manages time effectively and adapts quickly to changing priorities 

• Must be comfortable with heights 

• Able to multitask  

• Able to perform basic math problems  

• Team player who works productively with wide ranges of people 

• Able to think and work independently with some directions 

• Capable of following written instructions and documented procedures 

• Good organizational skills 

• Complete projects in a timely manner with no procrastination 

• Flexible availability