Are you a proven leader who thrives on developing people, building strong customer relationships, and driving operational excellence? Butler Machinery is seeking a Service Manager to lead our Power Systems Service Department. In this role, you'll oversee daily operations, coach and develop a high-performing team, ensure exceptional customer service, and drive business results through safety, efficiency, and continuous improvement.

This is an excellent opportunity to make a meaningful impact while growing your career with an industry-leading equipment provider that has proudly served customers for more than 70 years.

Key Responsibilities:

Lead the daily operations of the Power Systems Service Department, ensuring exceptional customer service and efficient workflow management.
Manage service scheduling, job progress, warranty administration, and customer communication.
Drive customer satisfaction by proactively resolving concerns and service-related issues.
Lead, coach, and develop service department employees, including hiring, performance management, training, and career development.
Monitor key performance indicators (KPIs) and implement process improvements to support departmental goals and operational excellence.
Develop business plans, staffing strategies, and service growth initiatives.
Review estimates, quotes, work orders, and service documentation to ensure accuracy and timely completion.
Manage manufacturer goodwill claims and customer dispute resolution while balancing customer and company interests.
Ensure a safe, organized, and productive work environment by promoting and enforcing company safety standards.
Champion Butler Machinery's mission, vision, and values in all aspects of the operations.
Performs other duties as assigned.

Supervisory Duties:

Manages all service department personnel.
Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department
Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development
Communicates with and coaches employees on assignments, providing technical expertise as needed.
Selects, trains and develops employees consistent with department/division goals, providing coaching on career development

Qualifications:

Excellent customer service skills
Good oral and written communication skills
Computer knowledge
Must have good leadership, detail and organizational skills.
Ability and willingness to work flexible hours
Mechanical experience with the product lines we represent preferred.
Completion of Lead Yourself for internal candidates is preferred.
Two-year degree or equivalent experience and training preferred.
Prior supervisory experience or Service Management Training preferred.
Must possess a clean driving record

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
Health Insurance – 3 plan options
Health Savings Account – Employer contribution up to $1,300/year
Dependent Care Flex Spending Account
Dental Insurance – 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer paid Short-Term Disability Coverage – 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer paid financial planning program
Legal Shield/ID Shield products
Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE/Vet/Disability
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Learn more about this Employer on their Career Site

Service Manager - Power Systems