Job title:	ERP Technical Analyst
Reports to:	Director of IT & Cybersecurity

JOB SUMMARY

The ERP Technical Analyst is responsible for supporting and enhancing our enterprise resource planning systems, including both Microsoft Dynamics GP (Great Plains) and Microsoft Dynamics 365 (Finance & Supply Chain), as well as being willing to learn to configure, support, and enhance any future ERP Platforms. This role is responsible for ensuring the stability, performance, and ongoing evolution of our ERP platforms, as well as creating reporting mechanisms and supporting Business Intelligence. The ideal candidate combines strong hands-on administrative experience with the ability to configure, customize, and improve system functionality in Dynamics 365 as well as being able to work comfortably with end users and business stakeholders. The Great Plains system is being slowly deprecated and only needs to be maintained until retirement, active development is focused on Dynamics 365 and future ERP Platforms.

The IT Team can be characterized as a fast-paced environment with shifting priorities and sudden issues that need to be balanced with “road map” projects. The technician is expected to be able to adapt to this environment and produce results with a self-starter mentality while maintaining a collaborative outlook. The technician will always represent themselves, the department, and the company with the highest level of professionalism.

Essential Functions

Administer and support Microsoft Dynamics GP and Dynamics 365 environments
Troubleshoot system issues and provide Tier 2/3 support to end users
Manage user roles, permissions, and system security
Monitor system performance, batch processing, and integrations
Configure and enhance Dynamics 365 modules, workflows, and processes
Identify opportunities to improve business operations through automation and system optimization
Support data integrity across customers, vendors, inventory, and financial records
Perform light development and customization within Dynamics 365
Build or modify workflows, integrations, and automations (Power Platform is a plus)
Support integration with other business systems and APIs
Create, manage, and maintain business reporting solutions through SSRS, Azure Databricks, Synapse Link, SharePoint, and native ERP Reporting
Collaborate with Sales, Sales Support, and Executive Teams to deliver meaningful data and reports to drive business decisions
Participate in system change processes, including testing, validation, and deployment
Collaborate with business stakeholders to translate requirements into system solutions
Coordinate with third-party vendors and ERP support partners as needed
Maintain system documentation, configurations, and procedures
Provide training and support to end users and internal teams

Qualifications

3+ years of ERP administration experience
Hands-on experience with ERP Platforms (on-prem or cloud)
Experience supporting or administering Microsoft Dynamics 365
Strong troubleshooting and problem-solving skills
Experience with ERP security, workflows, and configuration
Working knowledge of SQL/databases
Strong communication and documentation skills
Experience with Dynamics 365 customization and development (Power Platform, integrations, etc.)
Experience supporting finance, supply chain, or manufacturing ERP processes
Familiarity with Azure or cloud-based ERP environments
Experience supporting ERP migrations or dual-system environments

Soft Skill Qualifications:

Must be “team-collaborative” but also “self-driven”
Quick learner and willing teacher
Ability to shift priorities in the face of unexpected changes to business needs
Good “bed-side manner” with users
Ability to summarize events, incidents, projects, and obstacles in a concise manner
Courteous, Punctual, and Proactively Communicative

Equal opportunity employer

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