Sr Dir, Global Sales Systems & Technology Enablement

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The Opportunity 

Otis is a global leader with a multi-billion-dollar installed base and a highly localized commercial execution model across Service, Modernization, and New Equipment. We are modernizing how our sales teams engage customers and drive growth through advanced digital tools. 

We are seeking a Senior Director, Global Sales Technology & Enablement, to lead the evolution of our sales technology ecosystem and seller experience.  

This is a high-impact, enterprise role accountable for ensuring that sales tools are not just deployed—but fully adopted, embedded, and deliver measurable productivity and commercial outcomes at scale. 

This role sits at the intersection of Global and Regional Sales and Digital Technology, with a primary mandate to define, deliver, and drive adoption of modern sales technology. The focus is on creating a seamless, intuitive seller experience through an optimized tech solutions —enabling sellers to work smarter, leverage data effectively, and spend more time engaging customers and winning business. 

Why This Role Matters Now 

• Critical role in accelerating sales technology innovation and digital tool adoption globally 

• High visibility across regions and close partnership with Digital Technology  

• Opportunity to shape and modernize the global sales tech solutions and seller experience 

• Direct impact on tool utilization, data quality, and seller productivity through technology enablement 

• Key enabler of scalable, user-centric platforms and consistent tool adoption across regions

24–36 Month Mandate 

• Drive step-change improvement in sales productivity through technology adoption and workflow simplification 

• Establish a globally consistent sales tools strategy and governance model 

• Achieve high adoption and effective usage of core platforms (e.g., CRM, quoting, pipeline tools) 

• Reduce non-selling time and administrative burden across sales roles 

• Build a scalable enablement model embedded into onboarding, coaching, and execution 

• Deliver measurable improvements in pipeline quality, cycle time, and seller experience 

Key Responsibilities 

Lead Global Sales Technology Strategy 

• Define and execute a global vision and roadmap for sales technology enablement 

• Translate business priorities into clear, actionable requirements for tools and platforms 

• Define role-based standards (“what good looks like”) for sellers, managers, and sales ops 

• Ensure tools simplify and reinforce sales processes, embedding into real customer workflows 

Drive Adoption, Change & Value Realization 

• Lead enterprise-wide efforts to drive sustained adoption and effective usage 

• Embed tools into training, onboarding, coaching, and readiness programs 

• Identify adoption gaps and friction points; lead targeted improvements 

• Define and track value realization metrics (productivity, pipeline quality, seller experience) 

Own Governance & Product Management 

• Establish and lead end-to-end business governance of sales tools 

• Define global standards, guardrails, and prioritization frameworks with regional flexibility 

• Manage a structured global backlog in partnership with Digital/IT and regional stakeholders 

• Drive simplification and standardization, reducing fragmentation and manual workarounds 

Partner Across a Matrix Organization 

• Serve as the primary business partner to Digital Technology for sales tools 

• Align closely with Sales Leaders, Pricing, Finance, and Sales Ops 

• Represent the voice of the seller, ensuring tools enable real-world selling and deal execution 

• Influence stakeholders across regions to drive alignment and adoption without direct authority 

Deliver Performance & Continuous Improvement 

• Define and track KPIs including adoption, usage quality, cycle time, data quality, and seller satisfaction 

• Leverage analytics and insights to continuously optimize tools and processes 

• Demonstrate measurable business impact to senior leadership 

• Lead continuous improvement to move from tool deployment → consistent value delivery at scale 

Success Measures 

• Reduced time-to-productivity for new hires and role transitions 

• Increased adoption and effective usage of global sales platforms (e.g., CRM) 

• Measurable reduction in non-selling time (administration, manual processes, pricing clarification) 

• Improved pipeline quality, deal velocity, and execution consistency 

• Higher seller satisfaction and overall tool experience 

Ideal Candidate Profile 

Experience 

• 10–12+ years in sales, commercial excellence, sales operations, or sales technology roles 

• Experience in global, matrixed organizations with strong regional ownership 

• Proven track record of driving digital adoption and commercial transformation 

• Experience working closely with Digital technology on enterprise platforms (e.g., CRM, CPQ) 

Capabilities 

• Strong understanding of sales processes & technology, and commercial execution 

• Deep experience in tool adoption, and enablement 

• Data-driven mindset with ability to translate insights into action 

• Ability to influence senior stakeholders and drive alignment globally 

• Strong balance of strategy, execution, and operator mindset 

Organizational Scope 

• Direct leadership of sales technology and enablement resources 

• Global responsibility across Americas, EMEA, and APAC/China 

• High visibility with Growth Leadership Team 

Impact 

This role is central to ensure that sales technology translates into real commercial impact. By simplifying the seller experience and embedding tools into daily execution, the Senior Director will enable Otis to unlock productivity, improve customer engagement, and accelerate growth globally. 

The salary range for this role is$200,000-$240,000.  Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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