Front Desk Supervisor

Job Details: Job Location: Pinnacle West Chester - West Chester, PA, Salary Range: Undisclosed, We are seeking an organized, dependable, and detail-oriented Front Desk Supervisor to support daily front desk operations, administrative functions, staff coordination, and office management responsibilities. This position serves as an important point of contact for patients and staff while helping ensure smooth and efficient office operations across multiple locations. The ideal candidate is proactive, adaptable, professional, and comfortable balancing multiple priorities in a fast-paced healthcare environment. Key Responsibilities1. Front Desk Operations & Support Oversee and coordinate virtual assistant's responsibilities, including providing patients with appropriate authentication information. Coordinate STAT scheduling and obtain prior authorizations as needed. Assist staff with front desk operational questions and provide ongoing support. Maintain and coordinate front desk employee schedules. Participate in front desk employee interviews and assist with onboarding and training. Create, update, and maintain front desk training materials and resources. 2. Supervisory & Administrative Responsibilities Manage monthly office supply orders, including Staples purchases. Submit and coordinate service order tickets for the North Hills building. Manage and process West Chester EOD deposits. Submit and track West Chester IT tickets. Assist all staff with schedule preparation and related administrative needs as necessary. 3. Physician On Call Schedule Maintain and update on-call schedules through QGenda. 4. RCM (Revenue Cycle Management) Point of Contact Serve as a primary point of contact for office-related RCM questions and concerns. Assist with resolving demographic discrepancies, missing information, clarification requests, and referral-related issues. Follow up on missing provider co-signatures and diagnosis (DX) information. Coordinate and communicate updates related to ACH payments, surcharges, and other billing-related changes. Ensure appropriate communication by including relevant Practice Manager (PM) and Clinical Manager (CM) team members on applicable email correspondence. 5. Additional Administrative & Patient Support Responsibilities Process full and partial patient refunds. Coordinate Pharmacy Link requests through eCW. Complete new physician/provider additions through eCW. Update and maintain patient accounts, including marking deceased patients appropriately. Coordinate referrals and Hematology/Oncology Radiation Oncology (Hem/Onc Rad Onc) appointments for UPENN/HUP and other providers. Provide coverage for Medical Assistant (MA) and Front Desk (FD) responsibilities as needed to support office operations. Qualifications: Previous experience in healthcare administration, medical office operations, or front desk management preferred. Strong organizational and time-management skills. Excellent verbal and written communication skills. Ability to multitask, prioritize responsibilities, and meet deadlines. Strong problem-solving skills and attention to detail. Ability to work collaboratively with providers, clinical staff, administrative teams, and patients. Familiarity with electronic health records preferably eCW. Ability to maintain professionalism and confidentiality when handling patient information.