Community Care Navigator - Access To Health

Community Care Navigator - Access To Health- Full-time

Responsibilities:

1. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values 
2. The Community Care Navigator will provide assistance with coordination of access to health care services and provider referrals to low income uninsured or underinsured clients eligible for all Access to Health programs
3. Assessing for social drivers of health to identify and help facilitate access to health care by reducing or resolving barriers for assigned and/or referred clients
4. Responsibilities of the Community Health Worker include, but are not limited to, care coordination and community outreach services to access and/or retain health care and supportive services including establishing a medical home for primary care, preventing unnecessary visits to the Emergency Room, arranging medical appointments, connecting patients to services, programs and organizations, addressing additional medical, psychosocial, and behavioral needs, providing education, navigation, and support services, establishing a trusting relationship through home, physician office, community and virtual visits.
5. Assist patients and their families in accessing community services and healthcare resources, ensuring they understand their health options and can make informed decisions by patient navigation
6. Provide culturally sensitive health information and education to community members, promoting healthy behaviors and disease prevention
7. Offer social support services and informal counseling, helping individuals set personal health goals and providing motivation to achieve them
8. Conduct home visits, attend community meetings and events, and engage with community members to raise awareness about health services and programs available to them by regular outreach
9. Act as a patient advocate, liaising between patients and healthcare providers to ensure comprehensive and coordinated care plans are in place
10. Maintain ongoing communication with patients through phone calls and home visits, ensuring they receive the necessary follow-up care and support
11. Record patient interactions and care management information in electronic medical records (EMR) within specified timeframes through proper documentation
12. Must use own car for travel to remote sites, often in rural, isolated areas with proof of current auto insurance

13. Ability and willingness to provide emotional support, encouragement, and motivation to patients

    Qualifications /Training:

14. Strong knowledge of community resources and services

15. Ability to work with diverse populations

16. Excellent communication and interpersonal skills

17. Strong organizational and problem-solving skills

18. Ability to work independently and as part of a team

19. Basic computer skills, including familiarity with Microsoft Office and Excel

20. Valid driver's license and reliable transportation

21. Comfortable working in various community settings

22. Demonstrated commitment to improving community health

23. Cultural competency and sensitivity

24. Knowledge of medical terminology required.

25. Effective professional verbal communication and documentation skills 
     
    
    Licenses/Certifications/Registrations/Education:

26. High School Diploma or GED
27. Willing to obtain BLS

Community Health Worker Core Competency Certification within first year of hire