Office Services Processor I

Overview

Protecting our policyholders’ dreams, passions, and livelihoods has a direct impact on the communities we serve. We work towards excellence, conduct ourselves with high integrity, and take our work seriously, but not ourselves. Small Details. Big Difference. Find out how you can make a difference with a career at Society.

Society Insurance is seeking an experienced Office Services Processor to join our team in the geographic area of Fond du Lac, Wisconsin. This position works with machines and systems to process incoming and outgoing mail as well as indexing and imaging documents. In this position, you will work with a team of other office service processors, plus other internal and external customers to get work done. 

About the Role 

• Processes incoming and outgoing mail.
• Sorts, separates, and delivers mail. 
• Prepares mail and other documents for imagining and indexing.
• Loads electronic evidence into claim files. 
• Prepares and tracks packages with mailing suppliers. 
• Part-time Receptionist duties such as:
  1. Greets and directs visitors.
  2. Answers phones and directs calls to appropriate departments. 
• Addresses routine day-to-day problems or coordinates with Office Services Processor II and Administration Services Manager to obtain solutions.
• Supports continuous improvement by serving as a subject matter expert (SME).
• Heavy (up to 50 lbs.) lifting occurs weekly; light (up to 10 lbs.) lifting occurs frequently.
• Requires the use of hands and arms to reach and feel for the equipment used with this position.
• Long periods of standing and walking.
• Pushing a mail cart occurs frequently.

About You

• You enjoy going above and beyond for customer needs.
• You enjoy being a part of a team.
• You are organized and can manage multiple responsibilities.
• You easily build rapport and communicate effectively. 
• You are flexible and deals with changing priorities easily. 
• You are someone others can count. 
• You are cool under pressure.

What it Will Take

• High school diploma or equivalent. 
• Basic computer knowledge, keyboarding, and data-entry skills.

What Society Can Offer 

• Comprehensive Benefits Package: Salary with bonus plan; health, dental, life, and vision insurance
• Retirement: Traditional or Roth 401(k) Defined Contribution Plan PLUS Profit-Sharing Plan
• Work-Life Balance: Company-paid holidays; flexible scheduling; PTO; telecommuting options
• Education: Career Coaching; company-paid courses; student loan and tuition reimbursement
• Community: Charitable Match; paid volunteer time; team sponsorships
• Wellness: Employee Assistance Program; health club reimbursement; wellness reimbursement

Society Insurance prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state or local laws. Society Insurance also provides reasonable accommodations to qualified individuals with disabilities in accordance with the requirements of the Americans with Disabilities Act and applicable state and local laws.

Society Insurance is a drug-free workplace.  Any candidate who receives an offer of employment from Society will be required to undergo a pre-employment drug test for controlled substances.  All offers of employment are contingent upon successful completion of the pre-employment drug test, which is conducted in accordance with Society’s substance abuse policy.