Description

Southern Marine Supply is seeking a reliable and customer-focused Customer Service Associate to support our marine supply store in Fort Lauderdale. This role is the first point of contact with customers and plays a key role in providing fast, accurate service to marine professionals, contractors, and boat owners. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced marine supply environment.

Key Responsibilities

Greet customers and provide knowledgeable, professional assistance at the counter and over the phone
Assist customers with product selection, availability, and basic technical questions related to marine parts and systems
Process sales transactions, invoices, and payments accurately
Manage customer accounts, orders, and special requests
Coordinate with warehouse staff to pull, stage, and verify orders
Assist with inventory organization, restocking, and product labeling
Handle returns, exchanges, and order discrepancies professionally
Maintain a clean, organized, and efficient sales counter and showroom area
Communicate effectively with vendors and internal team members to source special-order items
Support same-day delivery or pickup requests as needed
Usage of HubSpot, Syn7 (POS system), for invoicing, purchase orders, quotes, etc.
Research and locate products and units using online resources for comparable pricing and access
Follow up with customer orders and quotes to meet sales needs

Requirements

Previous customer service or retail experience preferred (marine, HVAC, plumbing, or electrical industry experience a plus)
Strong communication and interpersonal skills
Ability to work efficiently in a fast-paced environment
Basic computer skills and experience with point-of-sale or inventory systems
Strong attention to detail and organizational skills
Willingness to learn marine products and systems
Ability to lift and move marine parts and supplies (up to ~50 lbs)
Professional appearance and positive attitude

Preferred Experience (Not Required)

Marine supply, boating, or yachting industry experience
Knowledge of marine HVAC, plumbing, pumps, electrical, or water systems
Experience working with contractors or trade professionals

Compensation and Benefits:

Competitive Pay
Monthly profit sharing – an opportunity to share and growth of the company
Medical, Dental, Vision & Life Insurance – company pays 100% pf the employee premiums
401k with company match
Paid Holidays and PTO

EEO Statement:

Elite Marine, Southern Marine Supply, Spot Zero is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Elite Marine, Southern Marine Supply, Spot Zero is a drug-free workplace. All offers of employment are contingent upon the completion and passing of the compliance process.

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