Role: |
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Processes teller transactions via mail and assists members with general information. Also serves as Wire Specialist back up. |
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Essential Functions & Responsibilities: |
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| - | Processes teller transactions via mail, including, but not limited to registered and certified mail, deposits, loan/MasterCard payments and payoffs. Completes daily work in a timely and consistent manner. Keeps supervisor informed of workload at all times. |
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| - | Reviews and processes all incoming and outgoing wires through Fed Line Advantage in accordance with applicable US Laws, regulations, and Credit Union policies. |
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| - | Performs a variety of miscellaneous tasks including sorting mail, imaging checks, and balancing daily transactions. |
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| - | Cross-sells Credit Union products and services. |
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| - | Performs other job-related duties as assigned. |
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Performance Measurements: |
 | 1. | Duties are efficiently and accurately performed in a timely manner, and in compliance with established policies and procedures. |
| 2. | Provides 5-Star Member Service to both internal and outside members, branches, financial institutions, and dealerships ensuring communications are professional, courteous, clear and concise. |
| 3. | Must possess the ability to cope with high pressure timelines and large amounts of data while maintaining accuracy. |
| 4. | Ability to work well independently and with others. |
| 5. | Consistently reliable in attendance and punctuality. |
| 6. | Is trustworthy, represents EFCU in a professional manner, and performs in a positive, constructive and supportive manner. |
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Knowledge and Skills: |
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Experience | One month to twelve months of similar or related experience. |
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Education | A high school education or GED. |
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Interpersonal Skills | Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information. Must have the ability to converse with members and staff in a pleasant and courteous manner. Conversations are confidential and require discretion, diplomacy and tact. |
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Other Skills | Must be able to operate department and general office equipment, computer and ancillary software.
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 Must be proficient in Microsoft Windows and Microsoft Office. |
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This Job Description is not a complete statement of all duties and responsibilities comprising the position. |
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