Description

Position Summary

Get ready to be part of the action! We're looking Cashiers who love providing efficient and friendly service to guests in a fast-paced stadium environment. In this role, you'll handle food and beverage transactions accurately while ensuring a positive guest experience during events. Cashiers processes payments, answers questions, and maintain a clean and organized work area. This position works under direct supervision of Concessions Team Leads and must perform well under high-volume conditions.

You’ll be right in the middle of the excitement during Fort Wayne FC home matches—mostly Saturday evenings from May 2 through October 24, plus a few Wednesday games. On top of that, you’ll have opportunities to work a variety of other stadium events throughout the season. If you enjoy fast-paced environments, great vibes, and being part of match-day energy, this is the opportunity for you!

What You'll Do

Greet guests in a friendly and professional manner to enhance the customer experience.
Accurately processes credit/debit card and mobile payments using the point-of-sale (POS) system.
Maintain an organized workstation throughout the shift.
Provide information about menu items and stadium policies.
Ensure orders are entered correctly and communicate clearly with kitchen staff when needed.
Maintain cleanliness of the cashier station, including counters and surrounding areas.
Follow all company policies regarding refunds and exchanges.
Assist with restocking items such as napkins, utensils, and beverages.
Work efficiently during peak times to minimize guest wait times.

Requirements

What We’re Looking For

Basic math skills and ability to handle money accurately.
Strong customer service and communication skills.
Ability to operate a POS system or willingness to learn.
Ability to work in a fast-paced, high-volume environment.
Attention to detail and accuracy in transactions.
Ability to remain calm and professional under pressure.

Experience and Training

Previous cashier or customer service experience preferred but not required.
Must be 16 years old or older.
Must obtain and maintain a valid Indiana alcohol server permit prior to first shift.
High school diploma or equivalent preferred.
Completion of required stadium training, including alcohol compliance, cash handling, and guest service modules.
Ability to work flexible hours, including evenings, weekends, and holidays.
Dependable, punctual, and able to work effectively in a team environment.
Basic familiarity with electronic payment systems is a plus.

Physical Demands and Work Environment

Physical Demands:

Ability to stand for extended periods of time.
Frequent use of hands for scanning items and operating POS equipment.
Occasional lifting of light items (up to 20–25 pounds).

Work Environment:

Fast-paced, high-traffic stadium environment during events.
Exposure to noise, crowds, and varying temperatures depending on location.
May work indoors or at open-air concession stands.

What You'll Wear

We’ll provide your event staff shirt—just bring khaki pants or approved long shorts and comfortable slip-resistant shoes, and you’re ready to roll.

Bass Road Sports and Entertainment, LLC d/b/a Ruoff Mortgage Stadium reserves the right to modify, interpret, or apply this job description in any manner the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At Will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities. While we thank all candidates for your interest in our company, only those selected for interviews will be contacted. Bass Road Sports and Entertainment is an equal opportunity employer.

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