Benefits

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.

Summary of Position:

The Mobile Device Administrator I will maintain intermediate knowledge of mobile device technologies in use and acts as an escalation point for support and implementation teams. This position is responsible for updating existing mobile device policies and creating new policies to meet the organization’s mobility strategy. Areas of responsibility include updating existing policies, documenting and maintaining repeatable and reusable standard operating procedures and practices, and deploying software updates. Also, supporting pre-sales Architects as needed to onboard customer technologies.

Essential Functions:

Review and update existing mobile device management policies
Coordinates plans and executes activities related to platform maintenance, disaster recovery, and software release management
Performs capacity and stability monitoring
Assists with application health and server metrics collection and reporting
Work with customers to help them integrate Mobile Device Management (MDM) platforms into their existing environment
Operate, maintain, and provide consultation for a wide variety of IOS, Android and other mobile devices
Help in establishing operational processes for delivering world-class MDM support
Operate, maintain, and provide customer support and consultation for a wide variety of MDM related issues
Maintain design, representation of the logical layout of services, representation of network communication Services, and Service Communications Information documentation for an MDM solution
Follow and continually improve processes for the deployment, configuration, automating, and management of mobile computers, printers, ERP clients, and related technology. Assisting in customer deployments
Analyze and develop innovative resolutions for complex problems involving availability and/or performance at the system level
Understanding mobile technology and alignment with customer requirements which includes Mobility, Cellular carriers, Wi-Fi infrastructure, environmental, store access/updating, and Enterprise Directory integration
Coordinate the implementation of solutions and issue resolutions between SEM and Config Teams
Support escalations from Service Desk queues
Create and implement Configuration change requests and associated documentation

Competencies:

Ensures Accountability
Tech Savvy
Communicates Effectively
Values Differences
Customer Focus
Resourcefulness
Drives Results
Plans and Prioritizes
Decision Quality
Self-Development

Work Environment:

This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.

Physical Demands:

This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support.

Required Education and Experience:

Bachelor’s Degree preferred
1-3 years of experience in Mobile Technology

Qualifications:

Bachelor’s degree preferred or equivalent in Computer Science, Information Technology or related field or 2-4 years of experience in Mobile Technology
Basic knowledge on Mobile hardware platforms (and mobile printers) such as Zebra, Motorola, Honeywell, Intermec, Samsung, and Apple
Basic knowledge and experience with two or more MDM platforms (SOTI MobiControl / Intune / BES / AirWatch / MobileIron / Good for Enterprise / XenMobile, etc.)
Knowledge and experience with Active Directory and Windows OS (2012 / 2016)
Knowledge and experience with the latest versions and all aspects of the operating system, settings, and configurations
on Apple iOS phones, tablets, and Apple Configurator
Knowledge and experience with the latest versions and all aspects of the operating system, settings, and configurations on Android phones and tablets
Prior knowledge in Android Knox and Android Enterprise
Must show a progressive advancement in responsibility including deep troubleshooting technical skills
Team Player with proven leadership, communication, organizational, and strong interpersonal skills
Must be able to work in a team environment with a "can do" attitude capable of overcoming difficult challenges
Experience working in a team-oriented, collaborative environment and with teams spread across multiple locations across multiple time zones
Self-motivated, with keen attention to detail and excellent judgment skills
Must have excellent writing and communication skills, strong communicator with the ability to maintain open communication with internal employees, contractors, managers, 3rd parties, and customers to translate complicated concepts to non-technical audiences as needed
Strong interest in data collection technologies including enterprise mobile computers; advanced data capture devices such as laser, 2D, and RFID scanners and readers; WLAN products; specialty printers for barcode labeling and personal identification; real-time positioning systems; and all related software solutions

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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