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Are you ready to elevate your career in a thriving industry? QDI Surfaces, a trailblazer in the flooring business, is on the lookout for a bilingual (English/Spanish), vibrant and talented Customer Service Representative to join our Fort Worth showroom. This role, though non-supervisory, is a pivotal part of our innovative sales team, offering a dynamic mix of responsibilities to keep you engaged and excited
The job functions would include but not limited to:
· Answer incoming calls regarding pricing/availability, product questions/uses and general inquiries from our customers providing superior customer service
· Efficient order entry using Acctivate software with compiled data from customer along with precise calculations and audited product verified before entry and collect payment accurately according to company procedures.
· Coordinate customer material pick-ups with warehouse personnel and/or arrange pick-up schedules with outside freight companies which includes verifying outgoing product counts utilizing invoice to ensure accuracy.
· Service company’s existing accounts and obtain new accounts wherever possible through direct referrals outbound/inbound sales calls or proper means
· Assist in completion of customer files, including but not limited to: Client Information sheets, tax exempt certs (Form 5000), Credit card authorization forms and maintaining records by scanning and filing.
· Communicate with the sales team regarding customer inquiries and leads including follow-up.
· Greet customers and the team as they come into the showroom or via inbound phone calls
· Be able to present the QDI product line and answer questions from customers
· Specific marketing projects assigned by management
· Maintaining sample area and updating sample inventory
· Suggest improvements to the overall process
Successful candidates will have the following:
*** Fluent bilingual communication skills in English and Spanish (spoken & written) are required due to our Spanish-speaking customer base ***
- 2-5 years in customer service, preferably natural stone industry experience.
- Well organized and self-disciplined - Attention to detail a must.
- Outstanding customer service skills.
- Professional appearance with good attendance.
- Good presentation skills.
- Problem-solving skills with the habit of being proactive.
- Excellent communication skills both written and verbal.
- Team player
- Good computer skills including MS Outlook, Word and Excel
- Ability to pass mandatory background check and drug screening.
Pay: ***Depends on experience***
Benefits:
- Full health insurance benefits after 90 days
- 401K after 1 year
- PTO
- Employee discounts on all QDI Materials
Job Type: Full-time - Monday - Friday 7:30am to 4:30pm **Currently closed on weekends - potential alternating Saturdays 8:30am - 1:30PM**
Work Location: QDI Surfaces – Fort Worth branch – 6318 Airport Freeway Suite A, Fort Worth, TX 76117
Work Remotely: No
Company Website: www.qdisurfaces.com
Learn more about this Employer on their Career Site
