Lead Monitor

Job Description

The Lead Monitor is responsible for oversight of all monitoring activities at the Framingham Community Justice Support Center. S/he is responsible for scheduling of staff, coverage of vacant shifts, and oversight of urine drug screens from participants. S/he will communicate with Center management on all issues and write reports as needed while ensuring a safe and secure environment for both staff and participants. S/he will ensure that participants enter and exit the Center in an appropriate manner and remain in assigned areas.

Job Function:

• Supervise all monitoring operations at Center.
• Schedule staff to ensure adequate coverage for all shifts.
• Fill vacant shifts as needed.
• Provide direct monitoring of participants in all phases of daily routines including break periods.
• Monitor all educational and clinical classes/groups.
• Take accurate attendance of all participants.
• Maintain accurate communications log entries.
• Collection and documentation of urine screens.
• Write incident reports as needed and communicate concerns to program management.
• Responsible for on-going training of monitoring staff.
• Provide feedback on performance to staff and conduct annual performance reviews.
• Screens and presents candidates for hire to program management.
• Attend and participate in all scheduled meetings and trainings as directed.
• Provide transportation in assigned program vehicle when required.
• Prevent crisis situations from escalating by intervening and counseling participants.
• Provide support and assistance in any crisis situation.
• Maintain work schedule as directed.
• Other duties as assigned or directed by supervisor(s).

Supervision of Personnel: Provide training and supervision of the monitoring staff at the Center.

Fiscal Responsibility: Adhere to all fiscal policies and procedures such as petty cash, purchase orders, vouchers and employee expenses as requested.

Facility/Housekeeping Responsibility: Ensure that the monitoring reception areas, offices and assigned vehicles meet the highest standards of cleanliness and maintenance.

Education/Experience/Physical Requirements:

• Bachelor’s Degree in Criminal Justice or similar field preferred.
• Associates Degree with a minimum of four (4) years experience working in the criminal justice field will be considered.
• At least one year of supervisory experience required.
• Must have visual and auditory acuity in order to maintain security of the center.
• Computer skills including MS Office (Word, Excel, Outlook and Teams).
• Valid Massachusetts Driver’s License and good driving record.
• Must submit and pass drug testing upon hire.
• A minimum of one evening shift weekly and some weekend availability required.
• Some traveling required for meetings and trainings
• Must be able to walk, sit, stand during the work day.

Preferred: Understanding of de-escalation techniques.

Job Type: Full-time

Pay Rate: $22.60 - $24.04 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday with occasional weekend shifts
• Must be available to work all shifts (8am-4pm, 10am-6pm, 11:30am-730pm weekdays, weekends/holidays 9am-1pm)

License/Certification:

• Driver's License (Required)

Work Location: In person