Account Supervisor

Company Description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, Epsilon Auto and the Publicis Commerce Exchange.

Overview

The Account Supervisor (AS) manages the workflow of various multi-channel marketing campaigns. The AS leads the account team to execute activities for our client accounts. In addition, the AS will take on additional responsibilities to help support client deliverables and to help foster the growth of the account team.

Responsibilities

• Owns daily client communications and directs staff and other functional departments

• Supervises project briefs and writes creative briefs

• Works with Strategy & Analytics to help set strategic vision for the account

• Responsible for generation of SOWs and estimates as well as invoices and payment coordination

• Develop and manage client relationships

• Participate in client’s marketing planning process

• Ensure service levels and tactics are keeping with strategic goals and that service levels are met

• Communicate reports, results, and proposals to client

• Formulate account specific service tactics, utilizing team orientation

• Manage the team’s account service effort and increase efficiency of programs

• Owns the data processing process, including directing the internal production data teams as to specific campaign requirements

• Build team dynamic and chemistry across the day-to-day associates

• Lead development of new creative; work with Creative department and ensure that creative is on target with existing plan

• Client leadership

• Selects, develops, and evaluates personnel ensuring efficient operation of the function

• Manages career paths by coaching and mentoring direct reports

• Holds associates accountable for their work by setting expectations, achieving commitments, providing feedback, and evaluating effectiveness

• Provide technical leadership in the organization

• Provides direction to individual contributors

Qualifications

Knowledge & Skills

• Excellent understanding of the creative development process
• Extremely organized with a tremendous recall for day-to-day activities
• Excellent project management skills
• Excellent conceptual thinking
• Excellent communication skills, must communicate across internal teams and with clients
• Strong understanding of direct marketing
• Proven record of building long-term relationships
• Excellent strategic thinker
• Excellent workflow management
• Able to coordinate projects across functional teams
• Able to communicate effectively, upwards and downwards within the organizational structure
• Able to solve complex problems and issues
• Able to recognize and manage new business opportunities

Preferred Qualifications

• BS degree in Business, Marketing or Communications, or comparable experience
• 5+ years of experience in related field with leadership experience
• Excellent written & verbal communication skills
• Able to work independently; self-starter, with strong initiative
• Highly organized and detail-oriented, while coordinating multiple projects simultaneously
• A strong MS Excel, Word and PowerPoint expertise is a must
• Automotive marketing or digital media experience a plus
• Able to work 8:30AM -  5:00PM in a team environment. 3-4 days required to be in the Franklin, TN office or Chicago

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

Monetary assistance and support for Adoption, Surrogacy and Fertility

Monetary assistance and support for pet adoption

Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance

Tuition Assistance

Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more

Matching Gifts programs

Flexible working arrangements

Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

Business Resource Groups that support multiple affinities and alliances 

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits.

You must be work authorized in the United States on a full-time basis without the need for employer sponsorship now or in the future. The Company cannot offer employment to F-1 (student) visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

   If you require accommodation or assistance with the application or onboarding process specifically, please contact USMTTACompliance@publicis.com. 

All your information will be kept confidential according to EEO guidelines.