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Position Summary
Effectively manages the self-pay (under-insured) collection process through proactive account review and discussion of payment plan options available to patients.
Position Requirements
Formal Education / Training:
Must be a high school graduate or equivalent, have PC and calculator experience, and have good communication skills to convey financial policies and payment options
Workplace Experience:
Prior experience with medical account collections or related area is preferred
Equipment and Skills Training:
Meditech System, Valco System, Passport System, PC, Printers, Fax, Copier
Physical Environment:
Business Office
Physical Effort:
Requires sitting for prolonged periods of time, viewing the computer screen and using repetitive motions, and must have a clear, understandable telephone voice.
KEY RESULTS
Utilizes the Surgical Day Care Patient Schedule to identify uninsured patients. Checks/Verifies if previous Insurance exists. If no Insurance, contacts the patients to advise them of an approximate price for their procedure and deposit required prior to their scheduled procedure.
Contacts Physicians Office if patient is unable to make deposit to see if procedure can be postponed until patients can make deposit required. .Assists patients with payment options available
Provides appropriate Financial Assistance forms to patients and assists patients in completing the Financial Assistance application to determine if charity or medical indigent is appropriate. Ensures forms are accurately completed and ensures that all supporting documentation is obtained and all calculations are accurate prior to sending to Supervisor /Director for approval.
Assists Walk-In patients to establish payment arrangements, prompt pay discounts, and financial assistance and assists patients in resolving issues with account balances.
Completes self-pay adjustment form and obtains Supervisors approval prior to entering adjustment on patients account
Adds appropriate insurance to accounts and notifies the correct biller for billing. Moves account out of any agency and assigns money to correct insurance bucket.
Enters agreed upon contract information in the Meditech B/AR module
Verifies account information on address and phone numbers and makes corrections as needed
Works with hospital collection agencies and attorneys to provide and discuss account information as needed for the purpose of payment
Identifies and documents employees outstanding accounts to arrange for salary/payment assignment
Handles and prioritize multiple tasks
Completes any other job duties assigned by the department Director or Supervisors
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