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Our four core values guide everything we do:
- Honesty/Integrity
- Excellent Client Communication
- Superior Legal Service
- Team First Attitude
Qualifications
- 2+ years of experience in a client-facing role preferred but not required
- Excellent verbal and written communication skills.
- Professional appearance and positive attitude.
- Reliability and ability to be on time, in the office, every day.
- Ability to handle sensitive, emotional, or stressful conversations with empathy and composure
- Outstanding customer service skills with the ability to make clients feel welcome.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced office.
- Proficiency with Microsoft Office and general office technology.
- Previous receptionist, administrative, customer service, or law firm experience is preferred but not required.
Duties & Responsibilities
- Serve as the first point of contact for all incoming phone calls by answering, screening, and directing calls promptly and professionally.
- Provide exceptional customer service to current and prospective clients.
- Greet all visitors with a warm, welcoming, and professional demeanor.
- Notify staff of arriving clients and guests.
- Offer refreshments and escort clients and visitors to conference rooms when appropriate.
- Maintain a positive and professional reception area that reflects the firm's high standards.
- Receive, scan, fax, and distribute incoming documents.
- Prepare and send outgoing mail and packages.
- Assist attorneys and administrative staff with miscellaneous office projects.
- Perform general clerical duties as assigned.
- Keep the reception area and conference rooms clean, organized, and client-ready throughout the day.
- Maintain coffee and beverage stations.
- Refill restroom supplies as needed.
- Empty trash and assist with light office upkeep to ensure a welcoming environment for clients and staff.
Core Traits We’re Looking For
- Strong Sense of Responsibility – Understands the importance of being the firm’s first impression
- Genuine Empathy – Naturally compassionate and able to make callers feel heard and supported
- Patience & Composure – Remains calm with upset, confused, or overwhelmed callers
- Trustworthiness & Discretion – Protects sensitive information and follows privacy protocols
- Service-Minded Attitude – Enjoys helping people and goes the extra mile
- Exceptional Communication Skills – Speaks clearly, calmly, and professionally
- Confident Professionalism – Comfortable being direct and respectful when coordinating with attorneys and staff
- Organized & Detail-Oriented – Captures information accurately and avoids errors
Details:
- Job Type: Full-time
- Salary: $24.00 per hour, $50,000.00 per year
- Schedule: 8 hour shift
- Monday to Thursday: 8:00 AM to 5:00 PM.
- Friday: 8:00 AM to 4:00 PM.
- Work Location: In person
- Ability to commute/relocate: Franklin, TN: Reliably commute or planning to relocate before starting work (Required)
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
- Referral program
- Bonus opportunities
- Regular office outings
- Frequently catered breakfast/lunch
Learn more about this Employer on their Career Site
