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Position Summary
Performs all check out functions for patients visit. Schedules patient appointments. Maintains electronic medical records filing system and release of protected health information. Provides back up with registering patients and answering phones for both check in and check out staff. Verifies benefits with electronic system and scans patient information into chart as well as fax uploads to patient files. Helps with physician referrals, scanning in EMR system and making return appointments for ultrasound, mammogram, and referrals as necessary. Takes messages form Clarus answering service and submits to providers/nurse as necessary.
Position Requirements
Formal Education / Training:
High School graduate or equivalent.
Workplace Experience:
At least one year of medical office experience and ability to communicate well
Equipment and Skills Training:
Competent in the use of computers, printers, facsimile machines, copy machines, business phones, document scanners and other office equipment and supplies.
Physical Environment:
Office environment.
Physical Effort:
Must be able to sit, stand, communicate in English, both verbally and in written form, squat, reach overhead, and operate a computer/keyboard and heard instruction as appropriate.
KEY RESULTS Performance Standards (Weight = 50%)
1. Schedules appointments appropriately in Allscripts. Schedules new/ return appointments and reschedule appointments.
Using the Practice Management System, schedules new and return patient appointments, schedules ultrasound appointments, documents no-show patients in medical records as well as notify provider of no-show.
2. Enters and balances patient co-payments received at the registrar desk. Collects co-payments and designated deductibles at the time of service including cash, checks, money orders and credit card. Enters payments to patient accounts, runs trial balance, and prepares daily end of day reports and submits to billing department for deposit.
According to Practice financial policy, collects past due balances identified on computer generated encounter document at the time of check in.
3. Provides back up support to all front staff for greeting patients, families, and visitors.
Greets patients/families or visitors upon arrival
Register or updates patient information according to established Office Policies and Procedures.
4.Provides patients with info on HIPPA and insures compliance
5. Maintains patient record
6.Insures patients are informed of changes in office policies
7.Scans patient paperwork/records
8.Follows proper lifting techniques to prevent back injury
9.Consistently verifies patient insurance information
10.Follows scheduling instructions
11.Consistently verifies insurance for eligibility and precertification if need
12. Maintains open line of communication with all staff
13. Answers phones politely and within 4 rings
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