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💻 Work Style: Hybrid (Primary remote with required to be onsite periodically as needed for go-lives, customer support and Team meetings/gatherings.)
📍 Location: Gainesville, FL
🕒 FTE: Full-Time (1.0 FTE) M-F 8:30 – 5:00 pm with occasional 24/7 on-call support
Plays a vital role in supporting the development, implementation, and maintenance of software applications to meet organizational needs. Analyzes user requirements, assisting in functional specification development, and ensuring applications perform optimally through monitoring and troubleshooting. Collaborates with various teams to enhance application usability, provides technical support to end-users, and maintains comprehensive documentation. Includes participating in software tool evaluations and ensuring compliance with relevant policies and standards.
Responsibilities
• Supports development, implementation, and maintenance of software applications.
• Analyzes user requirements and assists in functional specification development.
• Monitors and troubleshoots application performance.
• Collaborates with teams to enhance application usability.
• Provides technical support and training to end-users.
• Maintains comprehensive documentation.
• Participates in software tool evaluations and ensures policy compliance.
Qualifications
Education:
- Associate degree (AA or AS) from an accredited college/university plus 1 year of relevant work experience required.
- Equivalent combination of education and/or relevant work experience may be considered in lieu of a degree. A Bachelor’s degree may be substituted for experience.
Minimum Experience:
• 1+ years experience supporting software application development and maintenance
• Basic knowledge of application troubleshooting and user support
• Strong communication and documentation skills
• Ability to collaborate with cross-functional teams
• Familiarity with compliance and security standards
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