EHR Administrator

Job Title: EHR Administrator

FLSA Status: Exempt

Salary Range: See Pay Scale

Job Summary: The EHR Administrator provides day-to-day administration, support, optimization, and training for Senior TLC’s electronic health record (CareHub/IntusCare and Elation) and related clinical systems. Combining a strong clinical background with EMR administration experience, this position understands all interdisciplinary team (IDT) workflows and serves as the primary resource for clinical and operational end-users, ensuring the EMR supports accurate documentation, regulatory compliance, efficient workflows, and quality participant care. Reports directly to the Chief Information Officer.

Education: Bachelor’s degree in Nursing, Health Information Management, Health Informatics, or a related field preferred; not required with solid equivalent experience. Clinical licensure or credential (e.g., RN, LPN, CMA, or therapy/social work license) strongly preferred.

Experience: At least 1 years experience working with the frail elderly population. Three or more years of clinical experience in healthcare, preferably PACE, home health, long-term care, or geriatrics, and two or more years of EMR administration, configuration, or super-user experience. Experience training clinical staff preferred.

Number and Type of Employees Supervised: None.

Licensure, Registry or Certification Required: EMR vendor certification, Epic/Cerner/other EMR credential, or CompTIA A+ preferred. Valid NC driver’s license & reliable vehicle required.

Special Training: Meet a standardized set of competencies for the specific position description established by Senior TLC, Inc. and approved by CMS before working independently. Strong knowledge of clinical and IDT workflows, documentation standards, and PACE regulations. Excellent troubleshooting, communication, training, and customer service skills; attention to detail and accuracy; ability to manage multiple priorities; patience and passion for educating staff with varying levels of technology comfort. Proficient in Microsoft applications (Outlook, Word, PowerPoint, Excel, Teams).

Travel: Regular travel between Senior TLC PACE locations (Gastonia, Shelby, Charlotte, and Hickory) as needed.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact

Ages of Patients Rendered Care: 

 Neonate/Infant Early Childhood Adolescent Adult Geriatric All Age Groups

Leadership & Strategy

· Serves as a member of the executive leadership team and represents the Systems department in organizational planning, goal setting, and decision-making.

· Develops and maintains Senior TLC’s technology and data strategy and multi-year roadmap in alignment with organizational goals.

· Leads, hires, trains, and evaluates Systems department staff; sets priorities, assigns work, and promotes accountability and professional growth.

· Establishes the department budget and makes recommendations on technology investments, licensing, and resource needs.

Governance, Compliance & Security

· Establishes system and data governance, including change-approval processes, user access standards, and data definitions for organization-wide metrics.

· Ensures systems and reporting support CMS, state, and PACE regulatory requirements, audits, and quality and compliance initiatives.

· Partners with Kintegra IT leadership on information security, HIPAA safeguards, network infrastructure, disaster recovery, and business continuity.

Systems & Vendor Management

· Holds executive ownership of the electronic health record (CareHub and Elation) and enterprise systems, including CareHub, Elation, Snowflake, Power BI, Sigma Computing, SharePoint, Power Automate, and other organizational software.

· Leads selection, contracting, and oversight of technology vendors, including due diligence, business associate agreements (BAAs), and performance review.

· Directs major system implementations, upgrades, integrations, and transitions, ensuring readiness, communication, and successful adoption.

· Maintains the department’s project and request portfolio and prioritizes work with operational leaders.

Data & Decision Support

· Defines enterprise metrics and oversees executive scorecards and dashboards that support data-driven decisions.

· Serves as the final escalation point for complex system, data, and technology issues.

· Supports Senior TLC’s mission to encourage and support the quality of life of seniors wishing to continue living in the community; its vision to be the preferred provider of individualized care for seniors in the community; and its values of respect, integrity, accountability, compatible goals, and compassionate care.

· Supports Senior TLC’s mission to encourage and support the quality of life of seniors wishing to continue living in the community; its vision to be the preferred provider of individualized care for seniors in the community; and its values of respect, integrity, accountability, compatible goals, and compassionate care.

· Other duties as assigned.